Camellia Phillips
Spartanburg,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
AFC Urgent Care
10.2018 - 01.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Educated patients on importance of preventive health care and insurance coverage.
Patient Access Representative
Doctors Care Urgent Care
08.2021 - 09.2023
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Taught patients and families to use at-home medical equipment.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Gaffney High School
Gaffney, SC11.2018
Skills
- Patient Check-In
- Problem-Solving
- Registration Management
- Appointment Scheduling
- Epic Certified
- Medical Billing
- Medical Terminology
- Insurance Billing
- Patient Registration
- Call Screening
- Flexible Schedule
- Problem Solving
- Adaptability
Reading
I am into reading Thriller and Romance novels. My favorite authors are Stephen King and Colleen Hoover.
Timeline
Patient Access Representative
Doctors Care Urgent Care
08.2021 - 09.2023
Patient Access Representative
AFC Urgent Care
10.2018 - 01.2024
High School Diploma -
Gaffney High School
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