Camellia Sanders
Houston
Summary
Proven customer service expert from VXI Global Solutions LLC, adept in active listening and critical thinking, significantly enhanced customer loyalty by resolving complaints with empathy. Mastered high call volumes, ensuring data accuracy and confidentiality. Achieved remarkable efficiency, showcasing strong multitasking and data entry skills without compromising service quality.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
01.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Telephone Operator
StenocallLubbock Radio Paging
08.2015 - 11.2016
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Operator
OSC Operator Service Company
09.2003 - 04.2004
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained accurate records of calls placed and received.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
No Degree - Office Administration
Central Texas College
Killeen, TX05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
VXI Global Solutions LLC
01.2017 - 02.2018
Telephone Operator
StenocallLubbock Radio Paging
08.2015 - 11.2016
Operator
OSC Operator Service Company
09.2003 - 04.2004
No Degree - Office Administration
Central Texas College
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