Camera Ali
MO
Summary
Dynamic IT and customer service professional with over 10 years of experience in network management, database administration, systems monitoring, and client support. Proficient in Microsoft PowerPoint, Word, and Excel. Proven track record of optimizing IT systems and delivering exceptional customer service in retail and hospitality settings. Dedicated to ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Postal Clerk & Sales Associate
Post Office
11.2016 - Current
- Process incoming mail and packages efficiently, ensuring timely delivery by carriers
- Assist customers with mailing supplies, package shipments, and inquiries
- Manage sales transactions with precision, providing a positive customer experience
Retention Agent
Convergys
12.2015 - 11.2016
- Managed customer retention for AT&T and DirecTV, handling a high volume of calls
- Sold U-verse and AT&T wireless services, resolved billing concerns, and provided service information
- Made account adjustments and offered solutions to enhance customer satisfaction
Front Desk Agent
Drury Inn & Suites
01.2015 - 12.2015
- Facilitated guest check-ins and check-outs, managed room accounts, and handled phone inquiries
- Provided prompt and efficient guest service, addressing various needs to ensure a welcoming experience
Education
Associate of Technology - Information Technology
Ranken Technical College
St. Louis, MO05.2016
High School Diploma -
Belleville High School
01.2011
Skills
- Network Management
- Database Administration
- Systems Monitoring
- Microsoft PowerPoint
- Word
- Excel
- Sales Transactions
- Client Assistance
- Problem Solving
- Front Desk Operations
- Guest Relations
Timeline
Postal Clerk & Sales Associate
Post Office
11.2016 - Current
Retention Agent
Convergys
12.2015 - 11.2016
Front Desk Agent
Drury Inn & Suites
01.2015 - 12.2015
High School Diploma -
Belleville High School
Associate of Technology - Information Technology
Ranken Technical College
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