Have worked with United since 2015 where i started as a yard associate from 2015 to 2017, from there i was lead in the KC Metro call center as an ISR. After that i became senior ISR at front counter from 2019-2022. For the past 18 months i have been lead dispatcher for te KC Metro area with 18 full time drivers and 2 equipment sourcers under me. Throughout the day my job is to ensure deliveries and pickups are done as efficiently and safely as they can be in a timely manner. Constantly finding solutions to day to day situations that arise. On top of that to ensure the best possible experience for our customers.
Customer Service excellence
District Safety Champion
5SLeader