Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Sterling-Dorsey

Stockbridge,GA

Summary

Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

27
27
years of professional experience

Work History

Operations Supervisor

FedEx Freight
03.2003 - Current
  • Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Senior Tax Advisor

H&r Block
01.2004 - 04.2015
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.

IT/QA Team Lead - Billing Department

AT&T Wireless
03.2001 - 07.2003
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Adapted procedures to mitigate issues and improve deficiencies.
  • Advised and led the process improvement team with deliberation, leadership, and strategic planning.
  • Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.

IT/QA Test Analyst

AT&T Wireless Services
01.1998 - 03.2001
  • Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.
  • Recorded findings of the inspection process, collaborating with a quality team to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

IT Billing Project Analyst

AT&T Wireless Services
07.1996 - 01.1998
  • Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
  • Built lasting and collaborative partnerships with individuals both within and outside of the company.
  • Collected data from diverse source formats.
  • Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.

Education

Bachelor of Arts - Mass Communications

California State University, Long Beach, GA
Long Beach, CA
05.1996

Skills

  • Project Planning
  • DOT Requirements
  • Operations Oversight
  • Performance Monitoring and Evaluation
  • Warehouse Operations
  • Task Delegation

Timeline

Senior Tax Advisor

H&r Block
01.2004 - 04.2015

Operations Supervisor

FedEx Freight
03.2003 - Current

IT/QA Team Lead - Billing Department

AT&T Wireless
03.2001 - 07.2003

IT/QA Test Analyst

AT&T Wireless Services
01.1998 - 03.2001

IT Billing Project Analyst

AT&T Wireless Services
07.1996 - 01.1998

Bachelor of Arts - Mass Communications

California State University, Long Beach, GA

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Evelyn Sterling-Dorsey