Cameron Bloom
Novi
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into the nursing field where these skills can be leveraged to enhance team performance and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Michigan State University
03.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed multiple communication channels, ensuring timely responses to student concerns.
- Collaborated with team members to develop streamlined processes for service delivery.
- Conducted training sessions for new representatives, promoting consistency in service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Outdoor Services Liaison
Walnut Creek Country Club
04.2024 - 08.2025
- Worked collaboratively with team members to deliver memorable events that exceed expectations.
- Delivered exceptional customer service to members and guests, enhancing overall satisfaction and club experience.
- Assisted in training new staff on operational procedures and safety protocols, fostering team collaboration.
- Developed rapport with members, providing personalized service that encouraged repeat visits to the club.
- Operated and maintained golf carts, ensuring cleanliness and functionality for optimal performance.
Members’ Associate
Crunch Fitness
10.2022 - 09.2024
- Collaborated with management on strategic initiatives to drive membership growth and retention.
- Managed daily operations to enhance member experience and satisfaction.
- Maintained a friendly environment to greet guests entering the establishment
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Education
Bachelor of Science - Nursing
Michigan State University
East Lansing, MI05.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Conflict resolution
Timeline
Customer Service Representative
Michigan State University
03.2025 - Current
Outdoor Services Liaison
Walnut Creek Country Club
04.2024 - 08.2025
Members’ Associate
Crunch Fitness
10.2022 - 09.2024
Bachelor of Science - Nursing
Michigan State University
Extracurriculars
- Nursing Student Association Member
- Michigan State Spartython Member
- Men in Nursing Student Association Member
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