Cameron Carter
Shreveport
Summary
Dynamic customer service professional with experience at General Dynamics, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver high satisfaction ratings while efficiently managing high-stress situations. Proven ability to handle escalated calls and maintain professionalism, ensuring positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
General Dynamics
10.2022 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
In Store Shopper
Wamart
07.2020 - 02.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Valet/Bell Attendant
Hilton
07.2018 - 01.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
No Degree - Kinesiology
Louisiana Tech University
Ruston, LANo Degree - Recreational Therapy
Grambling State University
Grambling, LA12-2026
High School Diploma -
Byrd
Shreveport, LA05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Shuttle Driving experience
Certification
- Chauffer License
Timeline
Customer Service Representative
General Dynamics
10.2022 - 07.2025
In Store Shopper
Wamart
07.2020 - 02.2022
Valet/Bell Attendant
Hilton
07.2018 - 01.2020
No Degree - Kinesiology
Louisiana Tech University
No Degree - Recreational Therapy
Grambling State University
High School Diploma -
Byrd
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