Cameron Castillo
DeFuniak Springs
Summary
Detail-oriented technician with strong customer service skills, adept at system troubleshooting and operational readiness. Proven ability to enhance team efficiency through effective training and multitasking.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ISR Maintenance Operations Center Technician
United States Air Force, USAF
Honolulu, HI
09.2025 - Current
- Assisted in troubleshooting electronic systems, providing timely solutions to operational challenges.
- Documented repair and maintenance activities, maintaining accurate records for compliance audits.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Telecommunications Officer
United States Air Force, USAF
Honolulu, HI
07.2024 - 09.2025
- Managed troubleshooting for communication equipment, enhancing operational readiness and response time.
- Developed training materials for junior personnel on telecommunications protocols and systems usage.
- Conducted regular audits of telecommunications processes to ensure compliance with military standards and regulations.
- Maintained up-to-date documentation on all telecommunications systems, ensuring easy access to information for troubleshooting and training purposes.
Client Systems Technician
United States Air Force, USAF
Honolulu, HI
04.2023 - 09.2025
- Installed, configured, and maintained hardware and software for diverse client environments.
- Assisted in the development of standard operating procedures to enhance efficiency in system operations.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
Education
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05-2022
Skills
- Customer service
- Attention to detail
- Works Well Under Pressure
- Maintenance and repairs
- Team Training
- System troubleshooting
- Multitasking and organization
- Information tracking
ADDITIONAL SKILLS
- Cisco Unified Call Manager
- Cisco ISE
- ServiceNow
- Microsoft 365
Certification
Security+
Timeline
ISR Maintenance Operations Center Technician
United States Air Force, USAF
09.2025 - Current
Telecommunications Officer
United States Air Force, USAF
07.2024 - 09.2025
Client Systems Technician
United States Air Force, USAF
04.2023 - 09.2025
Associate of Arts - General Studies
Northwest Florida State College