Cameron Cole
Montgomery
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative (Dispatch Agent)
Pull A Part
06.2025 - 01.2026
- Navigated customer calls regarding vehicle pick-ups and scheduling transporters for vehicle purchases and delivery.
- coordinated logistics to buy vehicles from individuals or vendors while providing exceptional customer service over the phone or through chat.
- Coordinate with transporters and drivers to schedule pick-ups of purchased vehicles.
- Ensure all vehicle information and dispatch details are accurately recorded in the system.
Billing Specialist
Conduent Call Center
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Customer service representative
Tricare
11.2024
- Resolved customer issues promptly, enhancing satisfaction and retention.
- Facilitated communication between departments, improving service efficiency.
- Utilized CRM tools to track and manage customer interactions effectively.
- Identified recurring issues, contributing to process improvements.
- Achieved high customer feedback scores, demonstrating service excellence.
Education
High School Diploma -
Bridge Academy
Selma, ALSkills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Account updating
Links
Bold Profile
Timeline
Customer Service Representative (Dispatch Agent)
Pull A Part
06.2025 - 01.2026
Customer service representative
Tricare
11.2024
Billing Specialist
Conduent Call Center
High School Diploma -
Bridge Academy