Cameron Gibson
Warsaw,IN
Summary
Dynamic retail management professional with a successful track record at Lowes Home Improvement, demonstrating expertise in driving revenue growth and boosting customer satisfaction. Proven ability in strategic planning and team development has resulted in substantial sales increases and enhanced team performance. Skilled in inventory control and problem-solving, fostering efficient, customer-centric environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowes Home Improvment
Warsaw, IN
10.2022 - Current
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on store policies, procedures and customer service standards.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Executed strategic sales plans to expand customer base and revenue.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Created and presented monthly reports to management on sales performance.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Store Manager
Pet Supplies Plus
La Porte, IN
02.2016 - 09.2022
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented efficient systems for tracking stock movement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Updated and maintained store signage and displays.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Store Manager
Dairy Queen
La Porte, IN
02.2015 - 02.2017
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on store policies, procedures and customer service standards.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Communicated effectively with co-workers to ensure smooth workflow.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Followed all health department guidelines for safe food handling practices.
- Kept customer and food preparation areas clean and well-organized.
Visual Merchandising Specialist
The North Face Inc.
Michigan City, IN
02.2013 - 09.2015
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Presented updated floor plans and design strategy to store management.
- Adhered strictly to safety regulations when handling heavy items or using ladders and scaffolding during setup of displays.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
- Performed daily tasks such as restocking shelves, replenishing stock levels, organizing backroom storage areas.
- Constructed and installed signs and sale banners for special events and clearances.
- Collaborated with sales team to align visual merchandising with sales objectives, boosting sales by a significant percentage.
- Cleaned and organized display cases, shelves and aisles.
- Monitored weekly, monthly and quarterly achievement goals.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Attention to detail
- Inventory control
- Microsoft Office Suite
- Customer service and engagement
- Problem-solving
- Promotional planning
- Team building
- Customer service
- Talent recruitment
- CPR training
- Warehouse support
- Flatbeds and utility beds
- First aid certified
- Certified forklift operator
Certification
CPR/AED/First Aid Certified
Licensed Forklift Operator
Affiliations
- Apprentice Wood-Worker
- Avid Plant Enthusiast and Gardener
References
References available upon request.
Timeline
Assistant Store Manager
Lowes Home Improvment
10.2022 - Current
Store Manager
Pet Supplies Plus
02.2016 - 09.2022
Assistant Store Manager
Dairy Queen
02.2015 - 02.2017
Visual Merchandising Specialist
The North Face Inc.
02.2013 - 09.2015
Bachelor of Science - Business Administration And Management
Southern New Hampshire University