Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Online Reseller
Myself
01.2020 - Current
Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
Negotiated favorable purchasing terms with customers, reducing overall costs and increasing profit margins on resold merchandise.
Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention.
Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Customer Service Representative
Midtown Vintage Market
01.2024 - 01.2025
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Zookeeper Intern
Little Rock Zoo
08.2023 - 12.2023
Gained a comprehensive understanding of various animal species'' biology, behavior, and environmental needs through observations of zookeepers
Observed behavioral changes in animals, informing zookeeper worker.
Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
Cashier
CVS Pharmacy
01.2017 - 01.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Biology
University of Arkansas, Little Rock, AR
Little Rock, AR
12.2023
Skills
Customer service
Active listening
Critical thinking
Problem resolution
Relationship building
Conflict resolution
Timeline
Customer Service Representative
Midtown Vintage Market
01.2024 - 01.2025
Zookeeper Intern
Little Rock Zoo
08.2023 - 12.2023
Online Reseller
Myself
01.2020 - Current
Cashier
CVS Pharmacy
01.2017 - 01.2019
Bachelor of Science - Biology
University of Arkansas, Little Rock, AR
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