Skilled individual offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills in Sales Associate role.
Overview
9
9
years of professional experience
Work History
Teacher
Manatee County School District
08.2024 - Current
Develop strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Manage classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhance classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintaine accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
DIRECTOR OF HR AND TALENT
Chick-Fil-A
10.2015 - 08.2024
Successfully managed the recruitment and hiring process, resulting in resolving a year long staffing shortage
Led the design and implementation of performance evaluation system, resulting in increased productivity among team members
Introduced employee incentive program, which resulted in boosting overall company morale and retention
Barista
Starbucks
08.2022 - 12.2022
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
TEACHING ASSISTANT
LINK Program
08.2021 - 04.2022
Helped to explain assignments and test instructions to boost student comprehension
Helped students develop problem-solving skills
Conducted tutoring and review sessions to help students understand concepts and prepare for assessments
Graded assignments and delivered constructive feedback to students on ways to improve
Education
BACHELOR OF SCIENCE (B.S.) - ELEMENTARY EDUCATION
Southeastern University
Lakeland, FLORIDA
03.2023
Skills
Genuine Hospitality
Effective Communication
Collaborative Planning
Classroom management
Relationship building
Customer service
Teamwork and collaboration
Timeline
Teacher
Manatee County School District
08.2024 - Current
Barista
Starbucks
08.2022 - 12.2022
TEACHING ASSISTANT
LINK Program
08.2021 - 04.2022
DIRECTOR OF HR AND TALENT
Chick-Fil-A
10.2015 - 08.2024
BACHELOR OF SCIENCE (B.S.) - ELEMENTARY EDUCATION
Southeastern University
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