Cameron Gibson
Kathleen
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Central Transport
Macon
01.2024 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Assigned loads to drivers based on designated routes and driver location.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Provided timely updates on order status and delivery times to customers and drivers.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Managed data entry and documentation for deliveries.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Prepared, updated and dispensed daily route schedule.
- Monitored routes and locations to verify timely services and accurate information.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Created real-time reports to monitor daily performance metrics such as on-time delivery rate and shipment accuracy.
- Enforced safety regulations and ensured compliance with all applicable laws and regulations.
- Collaborated with management team on long-term strategies for increased efficiency and profitability.
- Monitored workflow throughout shift to ensure timely completion of tasks within budget constraints.
- Established key performance indicators for measuring team success against goals set forth by senior leadership.
Certified Yard Switcher
FedEx:Ground
12.2020 - Current
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Performed preventive care and maintenance for machine and vehicle operations.
- Communicated with dispatchers and other personnel to coordinate switching operations.
- Monitored switching operations, providing safe movement of freight cars.
- Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.
Package Handler
FedEx:Ground
06.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Research and Development Fellow
National Science Foundation Bioxfel Science And Technology Center
11.2018 - Current
- Collaborated with team to optimize workflow and achieve objectives.
- Networked and built strong presence with peers to facilitate professional relationships.
- Contributed to research activities by providing specialist input based on professional expertise, practice, experience and qualifications.
- Developed unique research into Pharmaceutical Development.
- Authored professional scientific papers for publishing in peer-reviewed journals.
- Collaborated with other researchers to write and distribute impactful results of Pharmaceutical developments research.
- Followed best practices and scientific protocol to reach defensible conclusions based on solid evidence.
- Analyzed data to determine which theory to select for further research.
- Recorded data from research to allow for accurate analysis.
Cashier Supervisor
Kroger
01.2018 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Courtesy Clerk
Kroger
05.2017 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected more than 150 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Operational Manager
FedEx
08.2021 - 01.2024
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented new quality assurance and customer service standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Created and maintained quality management systems to align with industry standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Inspected products and worker progress throughout production.
Education
Bachelor of Arts - Human Resources Management Candidate
University of Phoenix
Tempe, AZBachelor of Science - Biology
Fort Valley State University
Fort Valley, GAHigh School Diploma -
Jones County High School
Gray, GASkills
- Inventory Control
- Attention to Detail
- Staff Training
- Supply Chain Management
- Problem Solving
- Adaptability
- Policy Implementation
- Change Management
- Organizational Skills
- Performance Management
- Time Management
- Business Development
- Data Analysis
- Decision Making
- Conflict Resolution
- Load assignment
Certification
- Forklift Certification
- Hazardous certification
- CPR Certification
First aid certification
References
References available upon request
Timeline
Dispatcher
Central Transport
01.2024 - Current
Operational Manager
FedEx
08.2021 - 01.2024
Certified Yard Switcher
FedEx:Ground
12.2020 - Current
Package Handler
FedEx:Ground
06.2020 - Current
Research and Development Fellow
National Science Foundation Bioxfel Science And Technology Center
11.2018 - Current
Cashier Supervisor
Kroger
01.2018 - Current
Courtesy Clerk
Kroger
05.2017 - Current
Bachelor of Arts - Human Resources Management Candidate
University of Phoenix
Bachelor of Science - Biology
Fort Valley State University
High School Diploma -
Jones County High School