MBA -
UNIVERSITY OF WEST FLORIDA
Pensacola, FL 01.2021 - 12.2022
CAMERON GILL
Pensacola,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UNIVERSITY OF WEST FLORIDA
Pensacola, FL 12.2014 - 12.2017
Skills
Written and Oral Communication
Work History
BANKRUPTCY SPECIALIST
NAVY FEDERAL CREDIT UNION
Pensacola, FL
06.2021 - Current
- Establish lasting professional relationships with attorneys, trustees, and other legal personnel nationwide
- Accurately submit 30+ documents weekly to various bankruptcy courts for processing
- Monitor accounts for abuse or fraudulent activity to minimize losses and protect company assets
- Prevent impending loss and increased profitability by enforcing scheduled collection procedures and recovering assets
COLLATERAL SPECIALIST II
NAVY FEDERAL CREDIT UNION
Pensacola, FL
09.2018 - 06.2021
- Developed and implemented strategic project plans to meet business objectives.
- Established best practices department wide to ensure all work is completed accurately and efficiently
- Analyzed 40+ title documents daily to identify potential issues and resolve any discrepancies reducing risk
- Conducted comprehensive title searches to maintain accuracy and compliance of lien placement transactions
MEMBER SERVICE REPRESENTATIVE
NAVY FEDERAL CREDIT UNION
Pensacola, FL
02.2018 - 09.2018
- Trained and directed 3 new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings
- Effective liaison between customers and internal departments
- Consistently de-escalated and assisted members on daily phone calls
- Handled 100+ phone calls daily ensuring needs were met and appropriate actions were taken
Accomplishments
- Reviewed and delivered training presentation for teams of specialists company-wide.
- Led the successful reduction of an 8 month production back-log resulting in increased department productivity.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
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