Cameron Gill
Pensacola,FL
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collateral Specialist II
Navy Federal Credit Union
01.2018 - 01.2021
- Designed and implemented intricate project plans that supported business objectives and led to strategic success.
- Implemented an effective title training program for MSRs, resulting in increased first-call resolution rates and enhanced member experience.
- Utilized a meticulous approach to analyze more than 40 title documents daily, identifying and addressing potential issues to minimize risk in transactions.
- Took charge of conducting extensive title inquiries, employing analytical methods to preserve correctness and ensure conformity in lien placement transactions.
- Successfully tracked and prioritized a wide range of tasks, ensuring seamless operations for MSRs and leadership.
Member Service Representative
Navy Federal Credit Union
01.2018 - 01.2018
- Assisted in training new employees on call script utilization, conflict resolution techniques, and data entry practices resulting in increased customer satisfaction ratings.
- Facilitated smooth coordination between members and various internal departments.
- Delivered reliable de-escalation and assistance to members on a daily basis during phone calls.
- Utilized probing questions to efficiently gather member information, determining call purpose and achieving first call resolution.
Bankruptcy Account Specialist
Navy Federal Credit Union
- Built strong, lasting connections with lawyers, trustees, and legal experts across the country to create a network for effective collaboration.
- Accurately submits many documents weekly to bankruptcy courts, ensuring the credit union is protected and assets are recovered.
- Implement proactive account monitoring techniques, analyzing patterns to identify potential abuse or fraudulent activity.
- Safeguarded company assets by strategically leveraging data-driven insights to mitigate losses.
- Develop bankruptcy skills of new hires, instilling confidence and providing encouragement with hands-on training.
- Create daily action plans with a clear understanding of goals and methods of achievement.
Education
Master of Business Administration -
University of West Florida
05.2022
BS in Business Administration -
University of West Florida
05.2017
Skills
- Process Improvement
- SQL
- Reporting Tools
- Data Analysis
- Clear and Concise Communication
- Statistical Analysis
Certification
Lean Six Sigma Green Belt
San Diego State University
Awardsandprojects
- SME in Loans, Titles, and Bankruptcy skills. Relied upon for training new collateral control representatives and bankruptcy specialists
- Participated as key member of Production Advisory Council establishing process requirements and improving departmental effectiveness
- Led title meetings with branch representatives in initiative to better educate and prepare member-facing representatives
- Supervised team of 4 staff members.
- Led a team of 4 in a department-wide initiative to reduce Service Level Agreements for member requests, reducing monetary risk to credit union by securing assets
Timeline
Collateral Specialist II
Navy Federal Credit Union
01.2018 - 01.2021
Member Service Representative
Navy Federal Credit Union
01.2018 - 01.2018
Bankruptcy Account Specialist
Navy Federal Credit Union
Master of Business Administration -
University of West Florida
BS in Business Administration -
University of West Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionPaid time off401k matchCareer advancementHealthcare benefitsQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
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