Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Aaron's
Lehigh Acres, FL
08.2023 - Current
Responsible for growth and maintenance of customers
Greet all customers cheerfully and asked open-ended questions to ascertain needs
Major emphasis on in-store sales, telephone sales, direct marketing, new growth and renewal payment processing in the store
Protect customer and company information with strict use of established security procedures
First up answering and directing incoming phone calls
Complete weekly store inventory
Responsible for ordering, receiving and transferring store merchandise
Verify shift sales with cash count, drawer balancing & daily bank deposits
Build long-lasting client relationships through excellent customer service and consistent followups for all service calls
Completes 50-100 outbound calls per day to connect with sale leads and promote current store offers
Maintain an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency
Coordinate delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
Paraprofessional
School District of Lee County ( Harns Marsh Elementary)
Lehigh Acres, FL
02.2021 - 08.2023
Instructed small groups in concepts and specific techniques outlined in lesson plans provided by instructor
Guided and instructed students during emergency drills and assemblies
Assisted students struggling with class materials by mentoring individually and helping with specific problems
Adhered to IEP plans with strict attention to requirements and goals provide from resource teacher
Distributed teaching materials such as textbooks, workbooks, and pencils to students
Boosted student learning with targeted lessons and activities
Supported special education student needs with one-on-one care, alternative testing and group assistance.
Sales Manager
Aaron's
Lehigh Acres, FL
09.2013 - 02.2021
Responsible for growth and maintenance of customers
Major emphasis on in-store sales, telephone sales, direct marketing, new growth and renewal payment processing in the store
Protected customer and company information with strict use of established security procedures
First up answering and directing incoming phone calls
Complete weekly store inventory
Responsible for ordering, receiving and transferring store merchandise
Verified shift sales with cash count, drawer balancing & daily bank deposits
Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Child Care and Front Desk Employee
World Gym
Lehigh Acres, FL
06.2012 - 09.2013
Maintained safe play environment for children ages 1-12 years old
Coordinated efficient drop off and pick up procedures for busy parents
Minimized spread of germs with thorough cleaning and sanitizing
Addressed guest inquiries and provided information regarding services, fees, and facility policies
Cleaned and tidied facilities, including disinfecting surfaces, and replenishing supplies
Completed any needed administrative tasks (answering phones, filing and pulling guest contracts, making copies, faxing documents, etc.)
Kept all areas clean, organized and in line with company professional standards.
Early Beginnings Instructor/ VPK Assistant/Afterschool Enrichment Instructor
Immokalee Housing and Family Services
Immokalee, FL
03.2009 - 01.2012
Early Beginnings Instructor and VPK Assistant for children ages 2-5 years old
Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success
Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment (followed LAP and ELAP assessments)
Kept classroom clean and organized through regular attention to upkeep requirements
Improved children's self-esteem and social skills by modeling positive behaviors
Encouraged children to learn through play and exploration
Monitored student progress against goals and reported findings to administration.
Education
Associates in General Studies -
Edison State College
Fort Myers, FL
05.2014
High School Diploma -
Immokalee High School
Immokalee, FL
05.2007
Part I Child Care Facility 30 Hour Training -
Immokalee High School
Immokalee, FL
01.2007
Skills
Excellent communication skills
Computer operations ability
Excellent organization skills
Excellent telephone etiquette
Cash handling experience
Written communication
Sales team training
Typing (50 wpm)
Test proctoring
Critical thinking
Small group instruction
IEP compliance
Social support
Attention to detail
Scheduling
Multitasking
Incoming call management
Customer complaint resolution
Sales quota achievement
Positive attitude
Customer Service
Certification
Youth Mental Health First Aid USA
References
Michelle Gomulka, 239-822-9253
Alex Concepcion, 239-600-4840
Shakira Askew, 863-233-4272
Timeline
Sales Manager
Aaron's
08.2023 - Current
Paraprofessional
School District of Lee County ( Harns Marsh Elementary)
02.2021 - 08.2023
Sales Manager
Aaron's
09.2013 - 02.2021
Child Care and Front Desk Employee
World Gym
06.2012 - 09.2013
Early Beginnings Instructor/ VPK Assistant/Afterschool Enrichment Instructor