Proactive Member Service Representative with comprehensive experience in banking and customer service. Skilled in critical thinking, dispute resolution, and policy compliance, delivering exceptional support and maintaining member satisfaction. Strong background in financial transactions, account management, and team collaboration, seeking new opportunities to advance career.
Supervised daily operations, ensuring smooth workflow and adherence to company standards. - Managed and trained team members, fostering a collaborative and efficient work environment. - Handled customer inquiries and resolved issues promptly to maintain high levels of customer satisfaction. - Oversaw inventory management and ordering, ensuring stock levels were maintained.
Delivered exceptional customer service, ensuring a welcoming and friendly environment for all customers. - Prepared and served a variety of coffee and tea beverages, adhering to Starbucks’ quality standards. - Managed cash transactions efficiently and accurately. - Maintained a clean and organized workspace, following health and safety guidelines. - Assisted in training new employees, providing guidance on company procedures and customer service techniques.