Results-driven professional with expertise in managing restaurant and bar operations. Leverages strategic planning to optimize inventory and enhance profitability. Focused on guest satisfaction and efficient operations, driving revenue growth through team collaboration and staff training. Skilled in creating inviting atmospheres and ensuring smooth, efficient operations.
Work History
Floor Manager
7 Months
Mr. Melo | 12.2025 - 07.2026
Managed daily bar operations, ensuring smooth functioning and consistent achievement of sales targets.
Supervised daily operations to ensure efficient workflow and optimal staff performance.
Coordinated team schedules to align staffing with peak business hours, improving customer satisfaction.
Led initiatives to streamline processes, enhancing service standards and operational efficiency.
Monitored quality control processes, ensuring compliance with health and safety regulations.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Senior Shift Leader
2 Years 11 Months
The Good Good | 01.2023 - 12.2025
Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
Implemented process improvements that increased productivity and reduced operational bottlenecks.
Trained and mentored team members, enhancing skills and promoting a collaborative environment.
Collaborated with management on strategic initiatives to drive operational excellence and customer satisfaction.
Analyzed customer feedback to identify areas for service enhancement and staff development.
Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize waste.
Developed training materials to enhance onboarding processes for new employees.
Developed strong relationships with vendors, negotiating favorable pricing for goods and services.
Created a safe workplace by enforcing safety protocols and conducting regular inspections of equipment and facilities.
Head Bartender / FOH Captain
1 Year 9 Months
Forager’s Table | 02.2021 - 11.2022
Monitored staff adherence to professional standards, elevating customer service experience.
Facilitated communication between guests and management to maintain high levels of satisfaction.
Managed inventory and budgets, trained new hires, and restocked service supplies to ensure operational efficiency.
Revamped drink menu to offer dynamic selections that complemented food offerings.
Barista - Bartender
1 Year
Cafe Flor | 09.2021 - 09.2022
- Customer service representative
- Selling coffee & espresso drinks, coffee/espresso grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and hot foods. Welcomes customers by determining their coffee interests and needs.
- Preparing and serving drinks to customers directly; collecting payments, keeping bar equipment clean, preventing customer excessive drinking
- Production of various craft cocktail program by season and by holiday
- Responsible for updating the drink menu and making it as dynamic as possible while pairing well with food menu.
- Making sure that all bar areas were exceptionally clean and all bartenders and servers acted in a professional manner.
Achieved high levels of guest satisfaction while acting as a liaison for management and ownership.
Executed inventory management, set budgets, and handled cash drops at the end of each service.
- Managed front-of-house team to maintain efficiency and high service standards.
- Managed all work assignments as for everyday bar work.
Education
Bachelor of Science (B.S.) - Social Sciences
UNIVERSITY OF MARYLAND - COLLEGE OF EUROPE | Ramstein, Rhineland-Palatinate | 01-2019
Completed coursework towards Bachelor of Science (B.S.) Social Sciences (Jan 2019)
Skills
POS systems (Toast) + reservation platforms (OpenTable & Resy)