Luis Miguel Devia Beltran
Miami,FL
Summary
I have experience in both luxury retail and high-volume hospitality, making me adaptable and focused on customer service. I thrive in fast-paced environments while appreciating the attention to detail that high-end service requires. Known for my friendliness and ability to connect with customers, I am also dependable and eager to learn, always open to feedback to grow from every opportunity. With proven management experience in both restaurant and retail settings, I lead teams with empathy and accountability, streamline daily operations, and drive results through strong communication and team development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FLOOR MANAGER
PIOLA BRICKELL
01.2025 - 09.2025
- Resolved customer issues with efficiency and care
- Handled scheduling, budgeting, and daily operations
- Monitored team performance and productivity
- Delegated tasks and set clear priorities
- Supported team development and growth
TEAM CAPTAIN
BOURBON & BRANCH BAR
01.2023 - 12.2024
- Led front of house team in a high-volume setting
- Managed service for 6–15 tables per shift
- Trained and supported new hires
- Ensured fast, friendly service and smooth operations
- Boosted sales through upselling and menu knowledge
PERSONAL STYLIST
SWAROVSKI on 5th
11.2021 - 01.2024
- Increased client retention rates by offering ongoing support and follow-up consultations.
- Maintained a high level of professionalism at all times, respecting client confidentiality.
- Diamond expert.
- Consistently exceeded sales targets and upselling goals.
SERVER
MERCHANTS HOSPITALITY
09.2021 - 01.2023
- Handled high tabs and large groups with professionalism.
- Jumped behind the bar during busy hours to support bartenders.
- Promoted cocktails, bottle service, and menu specials to increase check averages.
- Built strong relationships with regulars and returning tourists, many requesting by name.
Education
Bachelor of Arts - Emerging Media Technology
CITY TECH
New York, NY01.2024
Skills
- Toast
- Aloha
- Square
- POSitouch
- Union
- OpenTable
- Resy
- Microsoft Excel
- HTML
- CSS
- Oracle Retail
- Lightspeed Retail
LANGUAGES
- English - Bilingual
- Spanish - Bilingual
- ASL - Conversational
Certification
- 1. Diamond Expert Certified in Gemology.
- 2. NYS Alcohol Training / TIPS Certified.
- 3. NYC Food Protection / Food Handler Certificate.
Timeline
FLOOR MANAGER
PIOLA BRICKELL
01.2025 - 09.2025
TEAM CAPTAIN
BOURBON & BRANCH BAR
01.2023 - 12.2024
PERSONAL STYLIST
SWAROVSKI on 5th
11.2021 - 01.2024
SERVER
MERCHANTS HOSPITALITY
09.2021 - 01.2023
Bachelor of Arts - Emerging Media Technology
CITY TECH