Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Johnson

Raleigh,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues. Talented Lead Customer Service Representative, polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with management, customers, and achieving individual sales goals. Excellent at coordinating customer service teams and coordinating programs to enhance productivity. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
Winston-Salem, NC
10.2022 - 04.2025
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Enterprise Management Trainee

Enterprise Car Rental
Raleigh, NC
05.2024 - 09.2024
  • Assisted with recruitment activities including reviewing resumes, conducting interviews.
  • Trained new employees on proper use of software applications used within the department.
  • Assisted in the development of new processes and procedures for enterprise management trainees.

Retail Sales Associate

Ross Dress for Less
Raleigh, NC
06.2021 - 07.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Grocery Bagger

Harris Teeter
Raleigh, NC
10.2020 - 05.2021
  • Assisted customers with getting groceries loaded in vehicles.
  • Retrieved carts from returns and parking lot.
  • Collected empty carts and returned each to store to minimize loss and damage to store property.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Faced merchandise in freezers and shelves for display.
  • Participated in available training courses to improve sales skills and product knowledge.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.

Education

Bachelor in Business Administration - Marketing

Winston-Salem State University
Winston-Salem, NC
05-2025

High School Diploma -

Wakefield High School
Raleigh, NC
06.2021

Skills

  • Inbound and outbound calling
  • Customer support
  • Pos systems and ordering platforms
  • Business administration
  • Strategic planning
  • Data analysis
  • Customer service

Timeline

Enterprise Management Trainee

Enterprise Car Rental
05.2024 - 09.2024

Customer Service Associate

Walgreens
10.2022 - 04.2025

Retail Sales Associate

Ross Dress for Less
06.2021 - 07.2022

Grocery Bagger

Harris Teeter
10.2020 - 05.2021

High School Diploma -

Wakefield High School

Bachelor in Business Administration - Marketing

Winston-Salem State University

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