Cameron Kelley
Dickson,TN
Summary
Dynamic professional with extensive experience at Trexis Insurance, excelling in claim processing and customer service. Proven ability to resolve issues effectively while consistently meeting performance goals. Strong telephone etiquette and cash management skills enhance client interactions, fostering lasting relationships and driving sales success. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
FNOL Represenative
Trexis Insurance
Franklin, Tennessee
08.2023 - Current
- Answer phone calls and direct them to the appropriate personnel regarding the claim number.
- Provide customer service by answering product and service-related to new claims.
- Consistently meet daily performance goals set by the management team members.
- Answer questions and resolve concerns for customer support regarding the claims department.
- Display strong telephone etiquette, effectively handling difficult calls.
Senior Sales Associate
Office Depot Inc
Dickson, Tennessee
12.2020 - 07.2023
- Managed cash register operations using POS system and processed sales and returns.
- Operated register, handled cash and processed credit card transactions.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
Dickson County Highschool
Dickson, TN05-2019
Skills
- Claim processing
- Customer service
- Telephone etiquette
- Performance measurement
- Issue resolution
- Cash management
References
References available upon request.
Timeline
FNOL Represenative
Trexis Insurance
08.2023 - Current
Senior Sales Associate
Office Depot Inc
12.2020 - 07.2023
High School Diploma -
Dickson County Highschool
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