Cameron Kersey
Vancouver,WA
Summary
Detail-oriented and highly organized professional with 6+ years of experience in customer service, operations management, and administrative support within fast-paced, client-facing environments. Skilled in managing high-volume communications, maintaining accurate records, and ensuring efficient workflow coordination across teams and vendors. Experienced in handling confidential information, resolving client concerns professionally, and following structured procedures with strong attention to detail. Currently expanding technical proficiency through software engineering coursework in HTML, CSS, JavaScript, and C#, bringing strong problem-solving skills and adaptability to complex, detail-driven environments.
Overview
6
6
years of professional experience
Work History
Bakery Manager
Chandelier Bakery
Vancouver, WA
09.2022 - 10.2024
- Managed daily business operations, ensuring accurate coordination of production schedules, staffing, and customer service workflows
- Maintained detailed records for inventory, purchasing, vendor orders, and sales tracking with attention to accuracy
- Coordinated employee scheduling, task delegation, and time-off management to ensure efficiency
- Communicated with suppliers to place orders, verify deliveries, and resolve discrepancies
- Enforced compliance with health, safety, and regulatory standards in a detail-oriented environment
- Handled customer inquiries and resolved issues professionally, often requiring conflict resolution and de-escalation
- Trained and supervised staff on procedures, workflow consistency, and customer service standards
- Processed daily financial transactions, reconciled cash reports, and maintained bookkeeping records in an organized manner
Customer Service Representative
Chandelier Bakery
Vancouver, WA
08.2018 - 09.2022
- Managed high-volume client communications via phone, email, and in-person interactions in a fast-paced environment
- Provided accurate information, guidance, and support while maintaining professionalism
- Documented customer interactions, issues, and resolutions in internal systems
- Processed transactions, orders, or service requests with a high level of accuracy and detail
- Coordinated with internal departments to resolve client concerns and ensure timely follow-up
- Handled sensitive or escalated situations by de-escalating concerns and providing clear, solution-focused communication
- Maintained organized records of customer accounts, requests, and service history
Education
High School Diploma -
NorthWest AllPrep
No Degree - Software Engineering
Spring Board
Skills
- Client communication & customer service
- Administrative support & coordination
- Document organization & recordkeeping
- Data entry & information accuracy
- Confidential information handling
- Task prioritization & time management
- Attention to detail in high-responsibility environments
- Professional communication with clients
- Issue resolution and conflict de-escalation
- Multi-tasking in fast-paced, deadline-driven environments
- HTML, CSS, JavaScript, C#
- Microsoft Word, Excel, Outlook, Google Workspace
Timeline
Bakery Manager
Chandelier Bakery
09.2022 - 10.2024
Customer Service Representative
Chandelier Bakery
08.2018 - 09.2022
High School Diploma -
NorthWest AllPrep
No Degree - Software Engineering
Spring Board