Cameron Leitch

Daily manages and processes new and open customer orders.
Confirms delivery of orders and troubleshoots missed delivery dates, shortages and overages.
Works closely with the Traffic and Order Fulfillment departments to ensure that every order is processed and delivered on time.
Provides information, support, and assistance to Management and Sales Coordinators as requested.

Identifies, resolves, and communicates order-level issues using available system tools and established processes

Created and established SOPs of assigned territory

Provided support to customers with order placement, billing inquiries, and payment processing.

Ensured efficient coordination between management and warehouse team to streamline pick-up and delivery arrangements for inbound and outbound loads.

Maintained a streamlined process for tracking and managing pick-up and delivery appointments via scheduling software.

Proactively resolved potential issues to maintain seamless order fulfillment for outbound loads while ensuring uninterrupted operation of inbound loads.

Maintained accurate records of all incoming and outgoing shipments.

Managed transportation logistics including shipping and receiving loads.

Effectively managed and organized filing system to ensure accurate storage and recording of BOLs, freight related documents, and inbound paperwork.

Assisted in redirecting paperwork, mail, and messages as needed.

Answered emails and phone calls, and maintained carrier schedules.

Redirected warehouse pickers to alternate item locations, successfully managing inventory location issues

Managed and led daily store operations to maintain high levels of accuracy and efficiency.

Successfully handled multiple responsibilities

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Stocked supplies such as food, dishes, utensils, and cleaning materials.

Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.