Cameron Marin
Potsdam
Summary
Dynamic Information Technology Specialist with a proven track record at Grace House, excelling in IT troubleshooting and information security. Enhanced system performance through strategic upgrades and trained end-users, fostering a culture of productivity. Recognized for exceptional problem-solving skills and a commitment to delivering top-tier technical support.
Overview
12
12
years of professional experience
Work History
Information Technology Specialist
Grace House
05.2023 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Trained end-users on new software applications, increasing productivity across departments.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
Technical Specialist
Self Employed Services
02.2014 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Conducted root cause analysis of vehicle systems to locate and correct problems.
Correction Officer
NYSDOCCS
12.2015 - 03.2025
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Customer Service Representative
Rent A Center
06.2013 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Advanced Regents Diploma -
Potsdam Central High School
Potsdam, NY05.2007
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- Device configuration
- Excellent interpersonal skills
- Software updates
- Advanced computer proficiency
- Hardware installations
- Technical support
Timeline
Information Technology Specialist
Grace House
05.2023 - Current
Correction Officer
NYSDOCCS
12.2015 - 03.2025
Technical Specialist
Self Employed Services
02.2014 - Current
Customer Service Representative
Rent A Center
06.2013 - 12.2015
Advanced Regents Diploma -
Potsdam Central High School
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