Cameron Marshall
Katy,TX
Summary
Enthusiastic technology enthusiast with a strong passion for computers, problem-solving, and helping others resolve technical issues. Currently pursuing a degree in cybersecurity while completing an introductory cybersecurity course at Harvard University, building foundational knowledge in network security, risk management, and ethical practices. Eager to launch a long-term career at a reputable company with a supportive environment that values learning and professional development.
Overview
8
8
years of professional experience
Work History
Kitchen Director
Chick-fil-A
New Braunfels, TX
02.2025 - Current
- Managed daily kitchen operations to ensure food quality and safety standards.
- Coordinated inventory management and restocking of store supplies.
- Developed schedules to optimize staff coverage during peak hours.
- Maintained records of purchases, sales and inventories of foods and other items prepared in the kitchen and the front of house.
- Resolved customer complaints regarding food quality or service in a timely manner.
- Analyzed financial statements such as profit and loss reports to determine areas for improvement within the kitchen.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Conducted candidate screenings to identify top talent for various positions.
- Coordinated interview schedules between candidates and hiring managers.
Tier 1 Support Technician
Conduent
Houston, TX
04.2024 - 09.2025
- Diagnosed hardware and software problems using troubleshooting techniques.
- Provided first-level technical support for customer inquiries and issues.
- Assisted users with software installations and configurations remotely.
- Maintained detailed logs of customer interactions and solutions provided.
- Resolved technical issues for customers via phone and email support.
- Ensured compliance with established policies, procedures and standards related to IT operations.
- Educated customers on product features and best practices for usage.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Amazon Delivery Driver
Amazon
Katy, TX
09.2024 - 02.2025
- Delivered packages efficiently across designated routes.
- Maintained accurate delivery logs and documentation.
- Inspected vehicles for safety and maintenance needs.
- Loaded and unloaded packages following safety protocols.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Manager
Chick-fil-A
Katy, Texas
01.2023 - 04.2024
- Assisted in training new team members on customer service standards.
- Collaborated with team members to improve service efficiency and speed.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Kitchen Director
Chick-Fil-A
Charleston, South Carolina
12.2017 - 09.2022
- Managed daily kitchen operations to ensure food quality and safety standards.
- Trained staff on proper food handling and sanitation practices.
- Coordinated inventory management and restocking of kitchen supplies.
- Communicated with team members to enhance workflow and efficiency.
- Maintained records of purchases, sales, and inventories of food and other supplies prepared in the kitchen and front of house.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
LynchburgSkills
- Customer resolution
- Financial analysis
- Team performance
- Technical troubleshooting
- Conflict resolution
- Technical support
- Process improvement
- System maintenance
- Application support
Languages
- English
- Spanish
References
References available upon request.
Timeline
Kitchen Director
Chick-fil-A
02.2025 - Current
Amazon Delivery Driver
Amazon
09.2024 - 02.2025
Tier 1 Support Technician
Conduent
04.2024 - 09.2025
Assistant Manager
Chick-fil-A
01.2023 - 04.2024
Kitchen Director
Chick-Fil-A
12.2017 - 09.2022
Bachelor of Science - Interdisciplinary Studies
Liberty University