Cameron McCooey
Murfreesboro,Tennessee
Summary
Dynamic leader with years of customer service experience. I spearheaded team development and operational enhancements, significantly boosting sales and customer satisfaction. Expert in strategic planning and problem resolution, I excel in fostering client relationships and driving financial stability through innovative cost-saving measures. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Fire Korean BBQ
07.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Server
Jefferson's
11.2022 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Risk Management And Insurance
Middle Tennessee State University
Murfreesboro, TN05.2026
Associate of Science - Early Childhood Education
Columbia State Community College
Columbia, TN05.2022
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Sales background
- Client Engagement
- Customer Relationship Management
- Time Management
- Complex Problem-Solving
- Strategic Planning
Certification
Life Insurance License
- [Area of certification]
Timeline
General Manager
Fire Korean BBQ
07.2024 - Current
Server
Jefferson's
11.2022 - 07.2024
Bachelor of Science - Risk Management And Insurance
Middle Tennessee State University
Associate of Science - Early Childhood Education
Columbia State Community College
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