Cameron McKenzie Blackwood
New York,NY
Summary
Results-oriented DTC professional with over ten years of project management experience driving community operations to enhance efficiency and meet performance targets. Expertise in budget management and financial analysis to inform strategic decisions and reduce risk. Core competencies include team leadership, cross-functional collaboration, training facilitation, and effective problem-solving.
Overview
15
15
years of professional experience
Work History
Claims Generalist
Progressive
White Plains, NY
03.2024 - Current
- Reviewed and processed insurance claims for accuracy and completeness.
- Evaluated auto claims to determine coverage and liability issues.
- Investigated claims by collecting evidence and assessing damages thoroughly.
- Communicated with clients to gather necessary information for claim evaluations.
- Collaborated with repair shops to assess vehicle damage and repair costs.
- Communicated decisions effectively to claimants regarding claim status.
- Managed documentation for claims processing and settlement agreements.
- Reviewed policy documents to ensure compliance with regulations.
- Analyzed accident reports to identify trends and potential fraud indicators.
Financial Sales Consultant
Strategic Financial Solutions
New York, NY
08.2023 - 11.2023
- Identified appropriate financial solutions for clients by understanding their unique situations and needs.
- Converted warm leads into consultations with interested clients, enhancing client engagement.
- Managed pipeline and scheduled consultations effectively to optimize client outreach.
- Met specified daily metrics and monthly targets.
Manager Trainee
Enterprise Rent-A-Car
Bronx, NY
10.2022 - 04.2023
- Delivered exceptional customer service, driving sales and marketing initiatives while supporting finance and operations.
- Made precise decisions and solved problems efficiently, enhancing operational effectiveness.
- Planned and strategized projects in detail, ensuring timely and error-free completion.
- Entrusted to serve as both the face of Enterprise to customers and partners, and the behind-the-scenes operational expert.
Retention Specialist
Altice USA
Bronx, NY
09.2017 - 01.2022
- Managed high call volume, efficiently assisting customers with account changes and utilizing retention tactics to preserve client relationships.
- Provided customer support via phone, delivering product information, processing orders, closing accounts, and routing complaints to the appropriate department.
- Recorded customer interactions and transactions, documenting inquiries, complaints, and actions taken to ensure accurate follow-up and resolution.
Assistant Store Manager
Sprint (by Mobile City)
New York, NY
02.2017 - 09.2017
- Managed productivity and ensured team delivered world-class customer service, monitored cost control and expenses, and contributed to KPI reports for Store Manager and franchise owner.
- Handled profit/loss, service delivery levels, personnel management, and business development.
- Supported personnel management by recruiting, training, scheduling, onboarding, and coaching associates.
- Assisted in running the day-to-day operations of the retail location.
Marketing Development Intern
NYC Ferry: (Formerly Known as: Citywide Ferry by Hornblower)
New York, NY
09.2016 - 02.2017
- Drove traffic to website via SEO, social and email campaigns.
- Assisted marketing team in executing diverse projects and initiatives to promote effective communication and advertising.
- Consulted with clients and vendors to align strategies with marketing department objectives.
- Captured and edited visual data of Ferry vessels to enhance marketing and advertising efforts.
- Collected quantitative and qualitative data to develop market studies for clients.
- Conducted research, including finding information from industry associations, statisticians and marketing experts.
- Supported brand promotion by helping to finalize and distribute marketing collateral.
Sales Lead & Product Ambassador
Nike Retail Marketing Nike.Inc
Manhattan, NY
06.2013 - 03.2016
- Engaged international consumers, delivering premium service tailored to customer needs.
- Assisted in marketing initiatives for various Nike events, enhancing brand visibility.
- Facilitated product promotions at events to enhance brand visibility.
- Represented brand as an ambassador, promoting products and engaging with customers.
- Managed sales floor operations daily, ensuring smooth customer experiences and efficient processes.
- Familiar with recruitment and onboarding practices.
Customer Service Representative
Bed Bath & Beyond
Queens, NY
01.2011 - 06.2013
- Delivered outstanding service to each customer, enhancing their shopping experience.
- Executed price changes across departments, ensuring alignment with current promotions and advertisements.
- Executed merchandising tasks by processing and replenishing inventory on the sales floor.
Education
Bachelor Of Science - Business Management, Economics With Focus In Marketing
SUNY Empire State College
New York, NYSkills
- Claims processing
- Claims Analysis
- Regulatory Compliance
- Data analytics
- Client Communication
- Vendor Relations
- Document Management
- Project management
- Microsoft Office Suite
- Employee training
- Commercial Awareness
Timeline
Claims Generalist
Progressive
03.2024 - Current
Financial Sales Consultant
Strategic Financial Solutions
08.2023 - 11.2023
Manager Trainee
Enterprise Rent-A-Car
10.2022 - 04.2023
Retention Specialist
Altice USA
09.2017 - 01.2022
Assistant Store Manager
Sprint (by Mobile City)
02.2017 - 09.2017
Marketing Development Intern
NYC Ferry: (Formerly Known as: Citywide Ferry by Hornblower)
09.2016 - 02.2017
Sales Lead & Product Ambassador
Nike Retail Marketing Nike.Inc
06.2013 - 03.2016
Customer Service Representative
Bed Bath & Beyond
01.2011 - 06.2013
Bachelor Of Science - Business Management, Economics With Focus In Marketing
SUNY Empire State College