Cameron Meckfessel
Lewisville,TEXAS
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective team lead. Looking to continue my WestRock career in this next chapter in scheduling/planning.
Overview
6
6
years of professional experience
Work History
Customer Service (Lead)
WestRock
10.2017 - Current
- Provided exceptional support to internal and external customers.
- Established strong relationships with customers, including site visits, leading to repeat business, trust and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Always keeping customer updated on status of internal investigations and credits.
- Always doing my best to provide multiple options and resources to ensure customer could make the best decision for their product/needs.
- Over the almost 7 years at WestRock (Formerly KapStone) - have learned multiple computer systems and evolved during structural changes as companies merged.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Creekview High School
Carrollton, TX05.2007
Skills
- Critical thinking & calm under pressure
- Project management abilities
- Computer Proficiency (Kiwi, ESP, Outlook, Excel, Power Point, Etc)
- Delivery Scheduling
- Order Processing / Data Management
- Email Etiquette
- Cross-Functional Collaboration
- Maintaining multiple spreadsheets with updated information daily
Timeline
Customer Service (Lead)
WestRock
10.2017 - Current
High School Diploma -
Creekview High School
Similar Profiles
Yaquelin Santoyo RamosYaquelin Santoyo Ramos
Machine Operator at WestRockMachine Operator at WestRock
Byron FisherByron Fisher
Maintenance Mechanic at WestRockMaintenance Mechanic at WestRock
Chance RobinsonChance Robinson
Production Associate at WESTROCKProduction Associate at WESTROCK
Andrew ValladeAndrew Vallade
Maintenance Technician at WestrockMaintenance Technician at Westrock
Mariah RolandMariah Roland
Administrative Assistant (Part-Time) at Applegate RecoveryAdministrative Assistant (Part-Time) at Applegate Recovery