Seasoned Systems Engineer with a proven track record of fostering enduring vendor and client relationships. Leveraging over 17 years of experience, bringing a comprehensive skill set to the table, specializing in the seamless installation, configuration, and monitoring of intricate systems and infrastructures.
An unwavering commitment to excellence, technical prowess, and adept problem-solving has consistently provided forward momentum, enabling meaningful contributions to ensure the successful delivery of high-impact projects. Eager to continue driving innovation, efficiency, and collaboration to overcome new challenges.
• Strategic Telematics Dashboard: Spearheaded comprehensive project to conceptualize, design, and implement a Telematics dashboard that effectively aligned with business goals including reduction in customer downtime and boosting parts and after-sales revenue.
• Cross-Functional Collaboration: Facilitated extensive collaboration across various functions to accurately define business requirements and establish clear systems goals while aligning with broader organizational strategies.
• Technical Service Delivery: Delivered specialized technical assistance and support to dealers in matters related to Telematics and Kubota Diagnostic Software. This support was instrumental in enhancing knowledge and capabilities for technicians and strengthening relationships.
• Documentation and Training: Developed comprehensive documentation and training materials for both internal teams and dealer customers. This resourceful documentation enabled seamless onboarding, training, and ongoing utilization of The Telematics dashboard.
• Effective Problem Analysis: Proficiently analyzed, diagnosed, and resolved complex problems, ensuring prompt repairs and optimal solutions. This skillful troubleshooting contributed to sustained system stability and reliability.
• Project Management: Managed Statements of Work (SOW), Business Requirements Documents (BRD), and budgets for assigned projects. This responsibility ensured successful execution of projects while adhering to resource constraints.