Assist customers with vehicle choices, sale coverage options, and write rental contracts using appropriate underwriting procedures allowing findability and fundability of rental cars
Answer telephones in timely manner while informing customers of rental process and rental extensions while addressing any inconveniences throughout rental experience
Deescalate situations pertaining to uneasy customers while putting needs of customers first
Drive store revenue by displaying strong sales performance of car upgrades, protection options, and pre-paid gas
Communicate with Insurance companies on behalf of mutual customers by calling and booking insurance reservations, setting up and managing direct bills, and notifying customers of last days
Manage fleet of 500+ cars while addressing conversions, damages, preventative maintenance, and odor
Undergraduate Student Intern
University of Central Arkansas Police
Conway, Arkansas
02.2021 - 05.2021
Consulted with community leaders regarding community’s welfare and well-being
Conducted searches for university traffic and parking violations
Performed checks on parking lots, class buildings, arenas/stadiums, and general campus sites
Learned to operate wide array of technological equipment: computers, radios, and recording equipment.
Sales Associate
Walmart Supercenter
Valrico, United States
01.2020 - 11.2020
Processed transactions in fast-paced environment
Detected, prevented, and apprehended shop-lifters and aggressors
Responded to customer calls regarding missing items, damaged items, and other inconveniences
Assisted diverse population of customers with wide array of daily conflicts by utilizing effective customer service skills
Brainstormed solutions to glitches in online databases, missing inventory, and uneasy customers
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR
12.2021
Leadership Development
Full-time Collegiate Student Athlete
Excelled in football program and University while balancing heavy workload consisting of challenging athletic and academic demands.
Guided team through non-stop seasons of challenging workouts/conditioning, practices, film sessions, and competitions
Traveled to competitions settled in hostile environments while leading team through high-pressure situations against common opponents
Learned and retained abundance of schemes, plays, and formations introduced by coaches
Consulted with teammates to formulate plans, construct game plans, and establish goals
Member of Student Athlete Advisory Committee
Represented University’s entire student-athlete population with efforts of optimizing student-athlete experience
Organized volunteer events and projects within the community bringing awareness to particular
Micromanaged resources and inconveniences within the student athlete community
Member of Football Leadership Group
Administered interpersonal relationships within team
Attended intellectual seminars which furthered relationship building skills and