Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Work History
Front Desk Student Assistant
2 Months
Coastal Carolina University | 08.2026 - Current
Monitored front desk supplies and restocked materials to keep workflow consistent.
Streamlined check-in and check-out processes for improved guest experience.
Scheduled appointments and reserved spaces using the university calendar and the office systems.
Tracked visitor information and maintained confidentiality for student and staff records.
Hostess/Server
1 Year
Grande Dunes Members Club | 10.2025 - Current
Greeted members and guests, maintaining welcoming dining room atmosphere aligned with club service standards.
Took accurate food and beverage orders, entering details promptly into POS system for smooth service.
Presented menus and specials, answering dining questions and supporting informed ordering decisions.
Managed reservations and waitlists, coordinating seating flow to reduce delays and balance table assignments.
Banquet Server and Facilities Setup
2 Years 5 Months
The Blue Grillhouse and Event Center | 05.2024 - Current
Coordinated setup and cleanup for events, including weddings, parties, and corporate functions for up to 100 guests.
Conducted guest check-ins every 10 minutes to support a 90%+ satisfaction rate reflected in customer surveys.
Maintained cleanliness and organization of dining areas before, during, and after events.
Assist with training 50% of new banquet staff on service procedures and event setups.
Game Day Intern
3 Months
Lehigh Valley Iron Pigs | 05.2026 - 08.2026
Supported game day operations by assisting with ballpark setup, guest flow, and event readiness.
Coordinated fan-facing activities, delivering courteous service and resolving basic questions at point of contact.
Monitored assigned stadium areas to maintain safety, cleanliness, and consistent presentation standards.
Assisted promotions staff with in-game contests, giveaways, and on-field entertainment execution.
Communicated updates to supervisors and teammates to keep game day operations aligned.
Hostess
1 Year 1 Month
The Clubhouse Grille at Bethlehem Golf Course | 05.2024 - 06.2025
Greeted golfers and families upon entry and guided them to tables, ensuring a welcoming atmosphere.
Assisted servers by cleaning menus and rolling utensils during peak restaurant hours.
Processed accurately $1,000+ in daily purchases using POS system, handling credit card and cash payments.
Communicated with management regarding unsatisfied customers to facilitate improved dining experiences.
Banquet Server and Facilities Set up
2 Years
Woodstone Country Club | 06.2022 - 06.2024
Arranged and set up events in three ballrooms for weddings, parties, and corporate events, ensuring smooth operations and guest satisfaction.
Delivered food and beverages to 100 – 300 guests per event to ensure guest engagement and satisfaction.
Handled concerns and special requests from guests to enhance their experience.
Consistently delivered exceptional customer service, resulting in positive feedback and invitations to return.
Cashier and Customer Service
1 Year 6 Months
The Egypt Star Bakery | 06.2020 - 12.2021
Managed 20 – 30+ phone calls and in-person appointments daily to process orders and prepare for pickup.
Executed daily opening and closing of POS system, ensuring accuracy of register report.
Tailored special cake orders to fulfill customer needs for various events.
Adhered to all food sanitation and safety standards to comply with health regulations contributing to a passing health inspection.
Education
Bachelor of Science - Business Administration
Coastal Carolina University | Conway, South Carolina | 01-2026
Hospitality, Resort and Tourism Management
Dean's List [Fall Semester and 2023]
Dean's List [Spring Semester and 2024]
Teal Scholarship Scholarship Recipient
[3.4] GPA
Study Abroad: [Prague, Czech Republic, Paris, France, and Germany], [Integrated Business Communications]
Skills
Customer service training
Professional interaction
Reliability and punctuality
Scheduling appointments
Initiative-taking
Customer service
Team collaboration
Hospitality management
Accomplishments
Received Teal Award Scholarship
Achieved Patriot Pen Award for the School District
Mentor and Coach Athletic Association Cheer Team
Study Abroad International Program for Business Travel
Volunteer at local Food Banks
Involved with Church activities at Queenship of Mary