Summary
Overview
Work History
Education
Skills
Timeline
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Cameron D. Pou

Wendell,NC

Summary

Motivated and personable individual with experience in customer satisfaction and client relations. Skilled in problem-solving with proficiency in marketing techniques to expand client base. Strong communication and interpersonal skills for providing superior customer service. Hard-working and eager to learn and excel in new opportunities.

Overview

6
6
years of professional experience

Work History

Account Manager

Nextlot Inc.
10.2022 - Current
  • Cultivated strong client relationships by proactively engaging in regular communication, addressing concerns, and promptly resolving issues to ensure a consistent high level of satisfaction.
  • Developed and executed effective email marketing campaigns, crafting engaging content and visuals that resonated with the target audience, resulting in increased open and click-through rates.
  • Successful in the remote and on-site operation of the Nextlot bidding software, ensuring flawless and effective transmission of incoming bids to the auctioneer.
  • Organized successful onboarding processes for new clients, ensuring smooth transitions from contract signing to platform integration, resulting in enhanced client satisfaction and retention.
  • Led successful client migration process from the Legacy system to the new Nexus platform, ensuring data transfer, client training, and seamless integration to ensure minimal disruption.
  • Collaborated with the sales team to create tailored demos that addressed specific client needs, effectively highlighting how our system could provide solutions to their unique challenges.
  • Led interactive training sessions to familiarize new team members with the NextLot online bidding software, covering navigation, troubleshooting, and best practices for delivering exceptional bidder support.

Account Associate

Nextlot Inc.
09.2018 - 10.2022
  • Operated Nextlot's online bidding software on-site at auctions to ensure a seamless and efficient transfer of incoming bids to the auctioneer.
  • Analyzed auction results to verify successful bids, reconciling them with bidder records and ensuring proper allocation of items to winning bidders for invoicing.
  • Successfully balanced extensive travel demands with efficient time management, ensuring all travel arrangements, work tasks, and personal responsibilities were effectively coordinated.
  • Demonstrated expert knowledge of the online platform's functionalities, effectively guiding bidders through step-by-step instructions to troubleshoot and resolve their system-related queries.

Intern

Paul M. Stutts, CPA, PA
07.2017 - 07.2017
  • Completed accurate tax returns, ensuring compliance with relevant tax codes and regulations.
  • Efficiently inputted check stubs and financial data into computer systems, maintaining a high level of accuracy and data integrity.

Education

Bachelor of Science - Accounting

Gardner-Webb University
Boiling Springs, NC
05.2018

Other Work Experience

Skills

  • Professionalism
  • Communication
  • Problem Solving
  • Teamwork
  • Adaptability
  • Customer Satisfaction
  • Collaboration
  • Microsoft Excel

Timeline

Account Manager

Nextlot Inc.
10.2022 - Current

Account Associate

Nextlot Inc.
09.2018 - 10.2022

Intern

Paul M. Stutts, CPA, PA
07.2017 - 07.2017

Bachelor of Science - Accounting

Gardner-Webb University

Other Work Experience

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Cameron D. Pou