Jennifer Abernethy

Detail-oriented account manager with 25+ years of administrative experience in the commerical insurance industry. Dedicated professional, reliable and conscientious with a strong desire to perform accurately and with precision. Skilled at working independently in a fast-paced and ever-changing environment. Eager to join an established organization and leverage prior experiences in an account manager or administrative support role.

• Alaska Insurance License #3002565796 | Expires 4/30/2025 | Casualty, Health, Life & Property
• California Insurance License #0C18961 | Expires 6/30/2025 | Casualty, Health, Life & Property
• Oregon Insurance License #1434224 | Expires 4/30/2024 | Casualty, Health, Life & Property
• Washington Insurance License #135596 | Expires 4/30/2024 | Casualty, Health, Life & Property

• Accurately maintained customer information in the agency management system.
• Became familiar with and utilized various company products, underwriting requirements, binding authority, policy forms, and rating software programs.
• Serviced existing commercial lines accounts by: answering coverage questions, recommending coverages, processing policy changes, collecting and submitting claim information, reviewing and processing endorsements and audits.
• Issued proper insurance verification documents (auto ID cards, certificates of insurance, evidence of property certificates, etc.).
• Resolved customer problems and complaints.
• Followed up on policies pending cancellation.
• Collected agency billed premiums and resolved billing discrepancies.
• Marketed new and renewal business.
• Coordinated the completion of underwriting information including applications and submitted to companies for quotes.
• Negotiated renewals for existing customers to ensure competitive terms.
• Compiled company quotes.
• Created accurate and professional insurance proposals.
• Created premium allocation worksheets.
• Assisted with the development of recommended coverages for customers.
• Learned of new products or changes and conveyed them accurately to customers.
• Assisted with answering phones and other general office duties as required.