Cameron Regan
Pembroke
Summary
Proven leader with a track record of mentoring new staff and exceeding goals with past experiences. Demonstrates exceptional communication and customer complaint resolution skills. Effectively thrives in high-pressure environments, ensuring seamless operations and customer satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Food Service Team Leader
Target
09.2024 - Current
- Supervised and trained multiple personnel in high-quality operations.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
- Ensured consistent high-quality food preparation and presentation by implementing robust quality control measures.
- Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular dishes.
- Streamlined food service processes for increased efficiency through the introduction of time-saving techniques and tools.
Service & Engagement Team Leader
Target
12.2023 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Service Advocate
Target
09.2023 - 12.2023
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Retail Sales Associate/ Register Supervisor
Kohl’s Department Stores
11.2019 - 08.2023
- Trained new associates on POS operations, while conducting customer transactions.
- Arranged and folded merchandise to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to help with staffing shortages.
- Balanced and organized cash register by handling cash, counting change, and making sure it was nice and tidy
- Greeted customers entering store and responded promptly to customer needs.
- Trained, mentored all new cashiers with positive and encouraging techniques to maximize performance
- Greeted customers and helped with product questions, selections, and purchases.
Busser/ Host/ Function Server
Lakeside Villa
05.2018 - 03.2020
- Bussed and reset tables to keep dining room area clean
- Collected orders and sent them to the kitchen employees to be prepared.
- Answered customer complaints and questions, also recommended items on menu.
- Checked all dishes and utensils for cleanliness.
- Set up seating and prepared extra silverware and notified kitchen staff prior to the arrival of large groups.
- Scheduled reservations and managed seating assignments simultaneously in restaurant while remaining calm, and professional
Education
High School Diploma -
Pembroke High School
Pembroke, Massachusetts 06.2021
Skills
- Highly Dependable
- Fast learner
- Customer Complaint Resolution
- Meeting Sales Goals
- Adaptable and Flexible
- Communication skills
- People Skills
- Leadership experience
Timeline
Food Service Team Leader
Target
09.2024 - Current
Service & Engagement Team Leader
Target
12.2023 - 09.2024
Service Advocate
Target
09.2023 - 12.2023
Retail Sales Associate/ Register Supervisor
Kohl’s Department Stores
11.2019 - 08.2023
Busser/ Host/ Function Server
Lakeside Villa
05.2018 - 03.2020
High School Diploma -
Pembroke High School
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