Cameron Roberson
Baltimore,MD
Summary
Service-oriented professional with a strong background in customer support and administration, seeking a Library Associate role. Delivers effective assistance, addresses inquiries, and maintains accurate records for diverse clientele. Communicates clearly and employs problem-solving and organizational skills to enhance user experiences. Ready to leverage customer service expertise while gaining knowledge in library services and community engagement.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Direct Support Professional
Private Dwelling
03.2026 - Current
- Provided compassionate, person-centered support while promoting individuals’ independence, dignity, safety, and quality of life.
- Built positive and trusting relationships through active listening, empathy, patience, and effective communication.
- Assisted with daily living activities, appointments, transportation, household responsibilities, and other individualized needs.
- Managed multiple responsibilities and changing priorities while maintaining strong organization, time management, and attention to detail.
- Responded calmly and professionally to challenging situations, using problem-solving, conflict resolution, and de-escalation techniques when appropriate.
- Maintained accurate documentation and communicated important information to families, caregivers, and other members of the support team.
Home Care Provider
Essential Enterprises
10.2023 - 03.2026
- Provided compassionate, individualized support in a private home environment while promoting safety, independence, dignity, and quality of life.
- Assisted clients with daily living activities, meal preparation, household tasks, and appointments to enhance quality of life.
- Built trusting relationships through active listening, empathy, patience, and effective communication.
- Managed daily schedules and multiple responsibilities while maintaining strong organization, time management, and attention to detail.
- Responded calmly to changing needs and unexpected situations, utilizing problem-solving skills to ensure client well-being.
- Maintained safe, clean, supportive environment, protecting confidentiality while updating family members and care professionals on client status.
Contact Tracer
NORC at the University of Chicago
02.2021 - 10.2023
- Conducted telephone outreach to gather and verify information, ensuring professionalism, empathy, and confidentiality to support public health efforts.
- Built rapport with individuals through active listening, clear communication, patience, and respectful interactions.
- Accurately documented case information, contact details, follow-up activities, and outcomes using electronic databases and case-management system.
- Accurately documented case information, contact details, follow-up activities, and outcomes using electronic databases and case-management systems.
- Utilized problem-solving and critical-thinking skills to identify missing information and address concerns, facilitating timely follow-up and appropriate next steps.
- Handled sensitive and confidential information in accordance with established privacy policies, procedures, and guidelines.
Real Estate Assistant
Supreme Property
06.2016 - 02.2021
- Coordinated property appointments, inspections, vendor visits, and client schedules to enhance operational efficiency.
- Communicated professionally with clients, property owners, contractors, vendors, and service providers to address questions and coordinate services.
- Maintained accurate property records, documentation, schedules, and service information with strong attention to detail.
- Coordinated property maintenance and repairs by scheduling contractors and ensuring timely follow-up on completed work.
- Managed multiple priorities and time-sensitive requests while maintaining organization, reliability, and a high level of customer service.
- Supported property access and security by coordinating lock/unlock procedures, inspections, and scheduled visits.
- Identified and resolved routine property issues through effective problem-solving and decision-making.
- Maintained professional relationships with clients and vendors through clear communication, responsiveness, and dependable follow-through
Education
Bachelor of Arts - Business Communication
Salisbury University
Salisbury, MD05-2016
Skills
- Library systems knowledge
- Understanding of client needs
- Proficient in case management
- Electronic resource management
- Ability to train staff, volunteers, and other people as appropriate
- Behavioral support
- Customer service adaptability
- Effective communication skills
- Ability to be adaptable, flexible, and patient with customers and staff;
- Budget management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 50 staff members.
- Resolved product issue through consumer testing.
Certification
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Direct Support Professional
Private Dwelling
03.2026 - Current
Home Care Provider
Essential Enterprises
10.2023 - 03.2026
Contact Tracer
NORC at the University of Chicago
02.2021 - 10.2023
Real Estate Assistant
Supreme Property
06.2016 - 02.2021
Bachelor of Arts - Business Communication
Salisbury University