Cameron Rock
DUNSTABLE,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Retention Customer Service Representative
Xfinity Comcast
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Assistant Night Manager
Market Basket
09.2011 - 08.2019
- Managed 2 employees in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
Associate of Science - Business Management
Middlesex Community College - Bedford
Bedford, MA05.2016
Skills
- Report Generation
- Appointment Scheduling
- Information Security
- Data Entry
- Product Knowledge
- Consultative Sales
- Microsoft Outlook
- Customer Service
Timeline
Retention Customer Service Representative
Xfinity Comcast
08.2019 - Current
Assistant Night Manager
Market Basket
09.2011 - 08.2019
Associate of Science - Business Management
Middlesex Community College - Bedford
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