Summary
Overview
Work History
Education
Skills
Courses
Timeline
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Madison Duran

Charlotte,NC

Summary

I love elevating customer experiences, I significantly boosted satisfaction at Spectrum by recommending tailored solutions and mastering CRM software. As a Social Media Manager for Sound Shock Studio, I increased engagement through strategic content. Skilled in upselling and time management, my approach blends technical proficiency with exceptional interpersonal abilities, consistently surpassing performance metrics.

Overview

2
2
years of professional experience

Work History

Retention Customer Service Representative

Spectrum
01.2024 - Current
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Handle high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Social Media Manager

Sound Shock Studio
08.2022 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Education

High School Diploma -

South Point High School
06-2019

Skills

  • Call center experience
  • Upselling strategies
  • Account updating
  • Linux operating system
  • Python programming proficiency
  • Understanding of SQL
  • Microsoft Excel
  • Reports and spreadsheets generation
  • CRM software
  • Inbound and outbound calling
  • Appointment scheduling

Courses

- Foundations Of Cybersecurity

- Play It Safe: Manage Security Risks

- Connect And Protect: Networks And Network Security

- Tools Of The Trade: Linux and SQL

- Assets, Threats, and Vulnerabilities


I've completed 5 courses in my Google Cybersecurity Certification

Timeline

Retention Customer Service Representative

Spectrum
01.2024 - Current

Social Media Manager

Sound Shock Studio
08.2022 - Current

High School Diploma -

South Point High School

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Madison Duran