Cameron Rogers
Bowdon,GA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Service-focused parts professional ready to help customers with diverse needs. Highly knowledgeable about parts and happy to offer sound advice. Reliable in keeping spaces clean, stocked and attractive to promote sales.
Seasoned professional highly effective at organizing inventory, merchandising parts, and keeping team members working effectively. Resourceful and collaborative team player bringing extensive background in automotive sales and service.
Overview
5
5
years of professional experience
Work History
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
Franklin, GA
11.2024 - Current
- Developed strategic sales initiatives to pitch products and services.
- Taught and trained new sales personnel on customer service and sales techniques.
- Located and labeled parts to maintain organized inventory of stock.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Inspected returned items for damage before issuing credit or exchange to customer.
- Maintained inventory by restocking shelves and ordering new products as needed.
- Collaborated with other members of sales team to reach targets.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Greeted customers and provided assistance with their inquiries.
- Ensured that all areas were kept clean and organized throughout the day.
- Developed relationships with local mechanics and repair shops through regular visits and promotional activities.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Coordinated and executed daily parts deliveries to local businesses.
Pricing Coordinator
Piggly Wiggly Grocery Store
Franklin, GA
09.2022 - Current
- Communicated with vendors to set up long-term discounts and special vendor deals.
- Collaborated with other departments to coordinate strategic marketing activities.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Customer Service Manager
Piggly Wiggly Grocery Store
Franklin, GA
09.2021 - 09.2022
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier
Piggly Wiggly Grocery Store
Franklin, GA
08.2020 - 09.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Heard County High School
Franklin, GA05.2021
Some College (No Degree) - Special Education
University of West Georgia
Carrollton, GASkills
- Relationship Building
- Training and Onboarding
- Performance Evaluations
- Service Promotion
- Complex Problem Solving
- Pricing Strategies
- Team Recruiting and Hiring
- Time Management
- Detail-Oriented
- Decision Making
- Conflict Resolution
- Corporate Communication
- Staff Monitoring
- Parts ordering
- Inventory management
- Customer service
- Product knowledge
- Catalog searching
- Stock organization
- Shipping and receiving
- Warranty administration
- Returns processing
- Parts identification
- Delivery coordination
- Coordinating paperwork
Timeline
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
11.2024 - Current
Pricing Coordinator
Piggly Wiggly Grocery Store
09.2022 - Current
Customer Service Manager
Piggly Wiggly Grocery Store
09.2021 - 09.2022
Cashier
Piggly Wiggly Grocery Store
08.2020 - 09.2021
High School Diploma -
Heard County High School
Some College (No Degree) - Special Education
University of West Georgia