Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Cameron Smith

Kaufman,TX

Summary

Dedicated and reliable professional with over eight years of experience at Oncor and a strong leadership background from service in the United States Marine Corps. Extensive experience in field operations, safety compliance, customer service, storm response, and cross-functional coordination. Proven ability to lead teams, mentor employees, communicate effectively under pressure, and manage complex operational responsibilities with minimal oversight. Experienced in working directly with Distribution Operations and the EDOC during storm restoration efforts and daily field operations.

Overview

14
14
years of professional experience

Work History

Senior System Service Representative

Oncor Mesquite Service Center
Mesquite, USA
06.2021 - Current
  • Completed extensive training on power grid operations, electrical configurations, AMS RF metering, and non-communicating meter services.
  • Perform a wide range of field service tasks under varying and high-pressure conditions with strong attention to safety and operational standards.
  • Served as the group Safety Representative for the past three years, responsible for maintaining annual required training compliance and PPE standards.
  • Trained and mentored multiple employees, demonstrating leadership and a strong commitment to team development.
  • Worked numerous storm restoration events alongside Distribution Operations, communicating field findings and updates directly to the EDOC to support restoration efforts and operational decision-making.
  • Maintain daily communication with the EDOC as part of ongoing SSR responsibilities, ensuring accurate reporting and coordination between field operations and system operations.
  • Demonstrated strong leadership, time management, and independent decision-making skills while consistently meeting operational demands with minimal supervision.

Field Service Representative

Oncor Farmers Branch Office
Farmers Branch, USA
12.2018 - 06.2021
  • Worked primarily in Downtown Dallas performing meter changes, power disconnections, and reconnections.
  • Interacted directly with customers in high-stress situations while maintaining professionalism and resolving issues effectively.
  • Developed strong communication and conflict-resolution skills through daily customer-facing responsibilities.

Dispatcher (Field Service Support Specialist)

Oncor Headquarters
, USA
12.2017 - 12.2018
  • Coordinated and directed daily workloads for field service employees in a fast-paced operational environment.
  • Worked a rotating shift schedule while simultaneously handling incoming phone calls, filtering emails, and utilizing multiple computer applications and operating systems to support field operations.
  • Maintained constant communication with field personnel and internal departments to ensure timely completion of service orders and operational efficiency.
  • Demonstrated adaptability, multitasking ability, and strong organizational skills while volunteering for weekend and holiday shifts.

Optics Technician

United States Marine Corps
, USA
09.2012 - 06.2017
  • Served in an elite war battalion with deployments and travel worldwide.
  • Developed leadership, technical troubleshooting, discipline, and problem-solving skills in high-pressure environments.
  • Gained extensive experience operating effectively within team-oriented and mission-critical situations.

Education

Diploma -

Kaufman High School
Kaufman, TX

Skills

  • Leadership
  • Training
  • Customer Service
  • Communication
  • Field Operations
  • Time Management
  • Problem Solving
  • Technical Proficiency
  • Mobile TC
  • IDispatcher
  • CC&B
  • Microsoft Word
  • Excel
  • Oncor field procedures
  • Operating systems

Training

  • SSR Skills I, II & III
  • FSR Training
  • IDispatcher and CC&B Training — 2017
  • Ground Safety for Marines Certificate of Completion — 2017
  • United States Marine Corps Optics Technician Course — 2013

Timeline

Senior System Service Representative

Oncor Mesquite Service Center
06.2021 - Current

Field Service Representative

Oncor Farmers Branch Office
12.2018 - 06.2021

Dispatcher (Field Service Support Specialist)

Oncor Headquarters
12.2017 - 12.2018

Optics Technician

United States Marine Corps
09.2012 - 06.2017

Diploma -

Kaufman High School

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Cameron Smith