Emmanuel Carrasco

· I successfully completed the Measurement Services System Service Rep. Senior Training Program.

· Used proper test equipment to determine proper voltage and guard against faulty or hazardous conditions.

· Disconnect, reconnect, set meter, read and investigate services through the use of advanced skills involving the meter, weather-head, hand-hole, pole, transformer or fuse link/disconnect for installation less than 600 volts.

· Assured service orders were completed within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations.

· Operated bucket truck and did pole climbing activities.

· Evaluate premise for proper meter and service delivery and recognize/investigate any diversion of energy through inappropriate or faulty wiring or metering.

· Work closely with network techs to repair routers and assure Oncor mesh communication works properly.

· Served as a mentor to new SSR employees.

· Worked closely with Meter Techs in rewiring CT/PT and trouble shooting issues.

· Served in safety committee in 2014, 2015

. Took up on a leadership role to help other coworkers with question or issues that would arise in the field.

• I was responsible for fully researching and investigating locations of suspected electric energy diversion.
• The job involved eliminating theft/diversion by cutting & removing electric service at the weather head, pole, and handholes.
• I had to recognized proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument rated meter installations.
• Document findings using, but not limited to, computer applications (database, word processing and spreadsheets), digital camera, and the securing of evidence on diversion investigation for all types of retail customer accounts to protect me the employee and the company in the event of challenges.
• Researched, verified and recorded data in both CIS and maximo systems to ensure accurate inventory management and retail customer billing.

• As a Field Service Rep I was responsible for working service orders involving the disconnecting, reconnecting, setting, reading and investigating of meters on residential, commercial and industrial premises.
• Conducted safety inspections of customer equipment prior to servicing it.
• Used multimeter to determine proper voltages and guard against faulty or hazardous condition.
• Ensured the integrity of the company's measurement devices and energy delivery through evaluation of a premise for diversion of energy, faulty inappropriate wiring and/or incorrect recording of readings and the proper documentation of diversion.

• Record readings from meters accurately in the appropriate database system.
• Received several awards for reading meters accurately at 100%
• Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
• Trained new employees on proper techniques for taking accurate readings from utility meters.
• Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
• Checked meters for issues and reported findings to customers and supervisors daily.