Diligent General Manager with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Work History
General Manager
5 Years 4 Months
Sweet Escape | 06.2021 - Current
front-line operations, and registers to guarantee fast, accurate, and customer-focused service.
Coordinated food and drink preparation, order assembly, and shipment processing to maintain high service standards.
Onboarded new crew members on safety and POS workflows while managing floor cleaning, trash removal, and tip distribution.
Black Shirt
1 Year 2 Months
Purgatory Scream Park | 09.2019 - 11.2020
Coordinated setup, maintained fog machines, and supported cast members with makeup and hydration in a fast-paced environment.
Monitored customer temperatures and actively communicated inside/outside disturbances to maintain a secure, controlled event space.
Applied strong personal responsibility to work both independently and collaboratively within a high-energy team.
Education
Associate of Arts - Business Management
Lone Star College | Houston | 10.2026
Part-time student
High School Diploma
Summer Creek High School | Houston | 01.2023
Skills
Memory retention
Stress management
Time management
Communication
Food safety
Resilient to stress
Creativity
Multitasking organization
Operational procedures
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.