Cameron Steffen
It Help Desk Specialist
Summary
I am a well rounded IT help desk specialist that excels in costumer service and is comfortable fitting any role needed. I currently work in a small team, so I wear a lot of hats in our environment. Whether it be working on our sharepoint site or working in our cloud environment in Azure. I'm always ready and willing to learn something new and take on any task's presented to me.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Loras
06.2022 - Current
- Maintained accurate records of all help desk interactions via our ticketing system, allowing us to keep a detailed record of any re-occurring issues and their solutions
- Pre-setup our student, faculty, and staff devices using group policies and active directory along with Azure cloud AD to manage endpoints.
- Re-imaged devices when they where returned by students, faculty, and staff. Also did end of life imaging for devices that missed the return window so they then could be sold.
- Maintained electronic classroom equipment such as projectors and amps.
- I work in the Mitel admin center creating new profiles for new users and assigning them extensions and new phones.
Education
Associate of Science - Computer Information Systems
Des Moines Area Community College
Ankeny, IA 05.2001 -
Skills
IT Documentation
Ticket management
Asset Management
VoIP Support
Imaging devices
Customer Service
Computer Skills
Timeline
IT Help Desk Technician
Loras
06.2022 - Current
Associate of Science - Computer Information Systems
Des Moines Area Community College
05.2001 -
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