Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Tosacano

San Antonio,TX

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

6
6
years of professional experience

Work History

Paralegal

Barton & Associates
10.2022 - 10.2024
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Legal Assistant

Dunham & Jones
01.2021 - 10.2022
  • Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
  • Interviewed clients to obtain information relevant to cases.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.

Call Center Representative

Front Desk DDS
02.2019 - 01.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Brandeis High School
San Antonio, TX
06-2017

Skills

  • Legal research
  • Proficient in MS office
  • Case management
  • Client communication
  • Call center customer service
  • Verbal and written communication
  • Inbound phone calls
  • Communicating with clients
  • Call control
  • Complaint resolution
  • Resolving issues

Timeline

Paralegal

Barton & Associates
10.2022 - 10.2024

Legal Assistant

Dunham & Jones
01.2021 - 10.2022

Call Center Representative

Front Desk DDS
02.2019 - 01.2021

High School Diploma -

Brandeis High School

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