Cameron Tran
Boston,MA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Student Union Activities - University of Minnesota. Skilled in Excel automation and ethical leadership, adept at resolving conflicts and influencing team dynamics. Successfully increased customer satisfaction, demonstrating exceptional problem-solving abilities and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Student Union Activities - University of Minnesota
Minneapolis, MN
09.2024 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Greeted customers and identified their needs.
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Norwood, MA
03.2023 - Current
- Complied with all applicable regulations, including port requirements and U.S. Coast Guard standards.
- Supervised and evaluated performance of personnel in accordance with established policies and procedures.
- Monitored employee attendance patterns to ensure adherence to company policies regarding punctuality and time off requests.
- Performed preventative maintenance checks on all equipment used in the deck department.
- Managed and coordinated daily operations of the deck department, including planning, scheduling and assigning tasks to staff.
- Assisted in recruiting qualified personnel as needed based on job requirements.
- Worked effectively in team environments to make the workplace more productive.
Gameday Operations Intern
Brewster Whitecaps, CCBL
Brewster, Massachusetts
06.2025 - 08.2025
- Organized and distributed promotional items to fans at games.
- Maintained accurate records of event attendance data and financial transactions.
- Inspected sporting venues prior to events to ensure safety standards were met.
- Provided support for special events by setting up equipment and supplies as needed.
Videographer Intern
Brewster Whitecaps, CCBL
Brewster, Massachusetts
06.2025 - 08.2025
- Operated High-Home camera during designated home games.
- Assisted in setup of video equipment, including cameras, microphones, and lights.
Education
MBA - Business Analytics, Minor in Statistics
University of Minnesota
Minneapolis, MN05-2028
High School Diploma -
Westwood High School
Westood06-2024
Skills
- Excel automation
- Task automation
- Ethical leadership
- Influencing others
- Conflict resolution
- Team building
- Interpersonal skills
- Problem-solving abilities
- Skilled in both R and Excel
Affiliations
- Intramural Baseball and Soccer
- Expert in Excel functions
Timeline
Gameday Operations Intern
Brewster Whitecaps, CCBL
06.2025 - 08.2025
Videographer Intern
Brewster Whitecaps, CCBL
06.2025 - 08.2025
Customer Service Associate
Student Union Activities - University of Minnesota
09.2024 - Current
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
03.2023 - Current
MBA - Business Analytics, Minor in Statistics
University of Minnesota
High School Diploma -
Westwood High School
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