Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Walsh

Colorado Springs,CO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Small Group Manager as IT Specialist

US Army
Fort Carson, CO
07.2022 - Current
  • Implemented team strategies resulting in increased efficiency and productivity.
  • Monitored team performance, identified areas for improvement, and provided feedback to staff.
  • Coordinated daily activities with other managers to ensure successful completion of projects.
  • Troubleshot networking issues, including LAN and WAN connectivity, and slow performance issues.
  • Configured user accounts in Active Directory and other directory services platforms.
  • Diagnosed hardware failures in servers, workstations, laptops, and printers.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

First Line Supervisor

US Army
Fort Bragg, NC
10.2017 - 06.2022
  • Supervised a team of 10-15 employees to ensure tasks were completed according to established standards.
  • Provided guidance and direction to staff members in all aspects of the job including safety procedures, quality control, and customer service standards.
  • Identified areas of improvement in processes or workflows and implemented solutions accordingly.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Education

High School Diploma -

Tehachapi High School
Tehachapi, CA
06-2017

Skills

  • Client Engagement
  • Strategic Planning
  • Staff Development
  • Continuous Improvement
  • Issue Resolution

Timeline

Small Group Manager as IT Specialist

US Army
07.2022 - Current

First Line Supervisor

US Army
10.2017 - 06.2022

High School Diploma -

Tehachapi High School

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Cameron Walsh