Cameron Ward
Chester,VA
Summary
Dynamic customer service professional with a proven track record at Wawa, excelling in high-pressure environments. Demonstrates strong multitasking and conflict resolution skills, enhancing customer satisfaction and retention. Adept at utilizing POS systems and maintaining cleanliness, contributing to a welcoming atmosphere and efficient operations. Committed to fostering positive guest experiences.
Overview
2022
2022
years of professional experience
Work History
Waitress
The Flying Pig
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Correctional Officer
Riverside Regional Jail
01.2021 - 05.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
Customer Service Representative
Wawa
Chester, VA
01.2019 - 01.2021
- Navigated high-pressure environments skillfully, upholding professionalism while addressing disputes.
- Managed customer concerns with care, fostering increased client retention.
- Managed challenging calls with efficiency, achieving positive outcomes for customers and the organization.
- Addressed inquiries regarding products, services, and company details.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Thomas Dale High School
Chester, VASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Time management
- Supply restocking
- High volume dining
- Inventory management
- Food station setup
- Conflict resolution
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Physical stamina
- Stress management
- Point of sale (POS) system operations
Timeline
Correctional Officer
Riverside Regional Jail
01.2021 - 05.2021
Customer Service Representative
Wawa
01.2019 - 01.2021
Waitress
The Flying Pig
High School Diploma -
Thomas Dale High School