Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Wood

Summary

At H&H Automotive LLC, I excelled as a Loaner Agent, mastering customer service and Microsoft Office, client relationship building, to enhance client satisfaction and streamline operations. Renowned for problem-solving and focusing on associate success, I significantly improved fleet availability, quality and client relations, embodying a goal-oriented mindset with a keen eye for detail all stemming from my business administration in marketing education.

Overview

5
5
years of professional experience

Work History

Loaner Agent

H&H Automotive LLC
12.2022 - Current
  • Ensuring service customers are provided with a loaner vehicle upon service check-in.
  • Handle and promptly resolve customer questions and concerns regarding their service to maintain professional relationships.
  • Maintained accurate records of agreement history, repairs, owned vehicles, insurance, state issued licenses, and other relevant documentation.
  • Used Courtesy Transportation Program server to prepare Agreement Contracts with customer information for the authorized use of a loaner vehicle.

Lead Courtesy Driver

H&H Automotive LLC
06.2021 - 12.2022
  • Valet customer vehicles and loaners to and from the dealership across the city and several states.
  • Train any and all courtesy drivers on company expectations, job role software, vehicle cleanliness, damage protocols, associate success, and frontline customer relationship building.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Demonstrated flexibility in adapting to sudden changes in scheduling, such as covering for an absent coworker or accommodating additional transportation requests.


Outdoor Sales Representative

Heartland Lawns LLC
05.2019 - 08.2019
  • Traveled to specified neighborhoods each day gathering new leads for lawn care services.
  • Conduct yard size estimates and invasive weed outbreaks for the pricing of company services.
  • Optimized route planning, maximizing daily contact with potential customers.
  • Answered customer questions about products and services, and promoted key items using flyers and market targeted conversation/presentation.

Education

Bachelor of Science - Business Administration And Marketing

University of Nebraska - Lincoln
Lincoln, NE
08.2023

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities
  • Relationship Building
  • Organizational Skills
  • Goal-oriented mindset
  • Clear Communication
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Critical Thinking
  • Polite communication skills
  • Stress Management
  • Business Development
  • Attention to Detail
  • Client Relationship Management

Timeline

Loaner Agent

H&H Automotive LLC
12.2022 - Current

Lead Courtesy Driver

H&H Automotive LLC
06.2021 - 12.2022

Outdoor Sales Representative

Heartland Lawns LLC
05.2019 - 08.2019

Bachelor of Science - Business Administration And Marketing

University of Nebraska - Lincoln

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Cameron Wood