Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Myrna Moreno

San Antonio,TX
Myrna  Moreno

Summary

Goal-oriented worker with outstanding knowledge of service, organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills .Committed to best-in-class customer service and maintaining professionalism.

Successful CSR with 10 plus years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Three years cash handling experience.

Professional experience helping customers find and order parts. Courteously responded to customer questions and helped determine correct parts for needs. Expert at matching parts to vehicle make and model. Highly skilled at delivering outstanding customer service by quickly and accurately addressing customer requests.

Overview

15
years of professional experience
1
year of post-secondary education

Work History

Automax
Killeen , Texas

Loaner Agent
11.2019 - 05.2021

Job overview

  • Informed clients of policies and procedures of Automax
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled and resolved customer complaints.
  • Provided customer with Ford and Hyundai’s loaner vehicle policy’s.
  • Provided updates on customer vehicles when service advisors were not available.
  • Obtained client information by answering telephone calls.
  • Responsible for over 100 vehicles in Ford and Hyundai’s fleet. Cleaning, documenting any accidents, damages, and fueling of the fleet.

Toyota of Killeen
Killeen, TX

Customer Service Assistant
03.2018 - 11.2020

Job overview

  • Assisted cashiers with processing customer payments and documenting orders
  • Greeted customers and answered any questions
  • Provided attentive service and proactively assessed guest needs

Freedom Jeep Chrysler
Killeen, TX

Business Development Representative
09.2017 - 02.2018

Job overview

  • Communicated with customers daily to request information and ensure completion of paperwork
  • Arranged potential client contacts, cultivated relationships and followed through all service needs

Oreillys auto parts
Killeen, TX

Merchandiser
08.2016 - 09.2017

Job overview

  • Worked with managers and advertising directors to optimize promotions
  • Updated pricing and signage to complete product displays and educate customers
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Ensured products appeared at correct locations in correct quantities
  • Created visual marketing and styled window displays

Stepping Stones cdc
Copperas Cove, TX

Child Care Professional
03.2006 - 05.2017

Job overview

  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
  • Managed safety and security of all children under care
  • Kept notes of behavior issues, food served and medications administered to children

Education

Lampasas High School
Lampasas, TX

High school from General Studies
05.2003

University Overview

The College of Health Care Professions
TX

from Physical Therapy Technican
10.2024 - Current

University Overview

Skills

  • Customer assistance
  • Verbal and written communication
  • Inbound and outbound calling
  • Payment processing
  • Money handling abilities
  • Professional telephone demeanor
  • Computer proficient
  • Credit card processing
  • Multi-line phone talent

Timeline

The College of Health Care Professions
from Physical Therapy Technican
10.2024 - Current
Loaner Agent
Automax
11.2019 - 05.2021
Customer Service Assistant
Toyota of Killeen
03.2018 - 11.2020
Business Development Representative
Freedom Jeep Chrysler
09.2017 - 02.2018
Merchandiser
Oreillys auto parts
08.2016 - 09.2017
Child Care Professional
Stepping Stones cdc
03.2006 - 05.2017
Lampasas High School
High school from General Studies
Myrna Moreno