Jerome White
Union City,CA
Summary
Proven security and customer service expert with a track record of enhancing safety and customer satisfaction at Fletcher Jones Audi. Skilled in surveillance, patrolling, and cash handling, complemented by a knack for de-escalating situations and fostering positive customer relationships. Achieved significant reductions in vandalism and improved transaction accuracy, demonstrating a commitment to excellence and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Cashier/Loaner Agent
Fletcher Jones Audi
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Made sure all the rental were gassed, clean, and ready to go.
- Delivered cars to customer's house.
Armed Security Guard
The Kingdom Group
11.2022 - 05.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Logged vehicles entering and leaving premises.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Assist Loss Prevention with stopping customer stealing.
- Able to de-escalate situations.
- Greet customers
Armed Security Officer
Loomis Armored
05.2022 - 11.2022
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Armed guard driver. Was able to drive for 10+ hours a day
- Thoroughly check the money to make sure everything is there.
- PDA work
Security Guard
STT Security
01.2019 - 05.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Theater Arts/Dietitian
San Francisco State University
San Francisco, CA06.2027
Associate of Arts - Theater Arts
Chabot College
Hayward, CA06.2024
Skills
- Customer Service
- Cash Handling
- Drawer balancing
- Customer Assistance
- POS Systems
- Surveillance
- Patrolling
- Driving
- Tech savvy
- Daily Reporting
- Reports and documents
Timeline
Cashier/Loaner Agent
Fletcher Jones Audi
07.2023 - Current
Armed Security Guard
The Kingdom Group
11.2022 - 05.2023
Armed Security Officer
Loomis Armored
05.2022 - 11.2022
Security Guard
STT Security
01.2019 - 05.2022
Theater Arts/Dietitian
San Francisco State University
Associate of Arts - Theater Arts
Chabot College
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