ANABEL ALVAREZ PIEDRA
MIAMI,USA
Summary
Proactive professional with 8 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Professional with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loaner Agent
Bomnin Chevrolet
MIAMI, FL
06.2024 - Current
- Analyzed performance data to identify areas for improvement and growth.
- Met with clients to research cases, collect data and prepare settlement packages.
- Reported regularly to senior management on client activity and business development progress.
- Verified driver's license information and inspected rental documents for accuracy.
- Collected payment by processing credit card transactions.
- Provided directions and assistance with loading luggage into cars.
- Coordinated with other departments within the organization such as maintenance and sales teams.
- Conducted periodic audits of rental transactions to detect discrepancies or errors.
- Greeted customers, answered their questions and provided information about car rental services.
- Updated and maintained rental agreement files and documents.
- Upsold additional services such as insurance coverage or fuel plans.
Key Assistant Location Manager
Bomnin Chevrolet
Miami , FL
01.2024 - 06.2024
- Processed keys for news cars and trades.
- Planned and taught classes on information literacy, online instruction and using technology.
- Implemented quality assurance measures to ensure all products meet company standards.
- Investigated lost or misplaced keys to determine appropriate corrective action.
- Collaborated with management to determine key tasks and delegate to staff members.
Customer Care Representative
Bomnin Chevrolet
MIAMI, FL
04.2023 - 12.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Provided accurate, valid, and complete information to customers.
- Collected deposits or payments and arranged for billing.
- Provided feedback on customer service efficiency to deliver better support options.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
Economist
MERCEDES BENZ S.A
CAMAGUEY, CUBA
12.2021 - 07.2022
- Developed economic guidelines and standards and prepared points of view used in forecasting trends and formulating economic policy
- Assisted with the implementation of fiscal policies related to taxation and public spending programs
- Testified at regulatory and legislative hearings concerning estimated effects of changes in legislation and public policy and present recommendations based on cost-benefit analyses
- Compiled, analyzed and reported data to explain economic phenomena and forecast market trends, applying mathematical models, and statistical techniques
- Taught theories, principles, and methods of economics
- Formulated strategies for government entities based on macroeconomic trends
- Studied socioeconomic impacts of new public policies, such as proposed legislation, taxes, services, and regulations
- Formulated recommendations, policies, and plans to solve economic problems and to interpret markets
- Forecasted production and consumption of renewable resources and supply, consumption, and depletion of non-renewable resources
- Conducted research on economic issues, and disseminated research findings using technical reports or scientific articles in journals
- Verify that payment and their established dates were accurate
- Correctly carry out the entire accounting system of the company
- High experience in excel, word, outlook
- Customer service
- Worker's attentions
- Floor care experience
Sales Manager
SUMINISTROS AGROPECUARIOS
CAMAGUEY, CUBA
02.2018 - 10.2021
- Buy all the necessary supplies for the company
- Keep accounting records of the collections and payments made by the department
- Customer service
- Worker's attentions
- Floor care experience
- Leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
Receptionist
PINO 3 DENTIST
CAMAGUEY, CUBA
01.2017 - 01.2018
- Provided typing, word processing, and clerical support and assisted with special projects
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Maintained office and faculty supplies to keep optimum stock on hand
- Signed for incoming deliveries and notified employees of packages
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Assisted in resolving customer complaints and disputes
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Handled cash and credit card payments with accuracy
- Maintained detailed and accurate records of visitor requests and of calls received
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained various office or program records using secure filing system
Education
PRE-UNIVERSITARIO -
IPU RAFAEL GUERRA VIVES
CAMAGUEY, CUBA06.2013
Skills
- Economic Systems
- Fixed Asset
- Power Tools
- Market Monitoring
- Sorting and Labeling
- Business Operations Understanding
- Business Administration
- Office Equipment Operation
- Multi-Line Telephone Systems
- Data Inputting
- Meeting Preparation
- Telephone Skills
- Word Processing
- Adding Fluids
- Call Screening
- Greeting and Seating Clients
- Responsible
- Motivate to learn new skills
- Punctual
- Customer service
- Report creation
- Client interviews
Certification
- DRIVER'S LICENSE
- SECURITY 'D' LICENSE
Languages
Spanish, English
Timeline
Loaner Agent
Bomnin Chevrolet
06.2024 - Current
Key Assistant Location Manager
Bomnin Chevrolet
01.2024 - 06.2024
Customer Care Representative
Bomnin Chevrolet
04.2023 - 12.2023
Economist
MERCEDES BENZ S.A
12.2021 - 07.2022
Sales Manager
SUMINISTROS AGROPECUARIOS
02.2018 - 10.2021
Receptionist
PINO 3 DENTIST
01.2017 - 01.2018
PRE-UNIVERSITARIO -
IPU RAFAEL GUERRA VIVES